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Merchant dossier

Microsoft

Usually visible on statements

Software, cloud services, and Xbox gaming marketplace

Reviewed August 15, 2026 · High confidence

How Microsoft appears on your statement

MSFT *XBOX Xbox digital game, add-on, or Game Pass subscription

MICROSOFT*STORE Direct software license, Windows app, or Surface hardware

MSBILL.INFO Microsoft billing portal descriptor for recurring software

MICROSOFT*365 Monthly or annual Microsoft 365 consumer subscription

Subscription renewals bill on the calendar anniversary. Hardware and games bill upon purchase or dispatch.

Refund timing by payment method

Payment method Window Notes
Store credit 0–1 calendar days Microsoft account balance credits reflect within 24 hours of refund approval. Source: Microsoft Support, 2026
PayPal 3–5 business days PayPal refunds typically complete in 3–5 business days. Source: Microsoft Support, 2026
Credit card 3–5 business days Credit card refunds post in 3–5 business days once Microsoft approves the return. Source: Microsoft Support, 2026
Debit card 3–7 business days Debit card reversals take 3–7 business days depending on your bank. Source: Microsoft Support, 2026

The window in one line

Microsoft account balance refunds post within 24 hours; card refunds take 3–5 business days.

  • Digital Xbox games are generally eligible for refund if requested within 14 days of purchase with less than 2 hours of cumulative play time across all accounts.
  • Refunds for purchases made with Microsoft gift cards return directly to your Microsoft account balance.

Predict your exact refund window with real dates →

Will the charge stand out?

Usually visible on statements

Always appears as MSFT *XBOX, MICROSOFT*STORE, or MSBILL.INFO with transaction identifier.

Cancelling or returning

  1. Go to account.microsoft.com/services and sign in with your Microsoft account.
  2. Find the subscription you want to cancel (e.g. Microsoft 365 or Xbox Game Pass) and click Manage.
  3. Select Cancel subscription or Turn off recurring billing.
  4. Follow the on-screen steps to confirm your cancellation.

Official channel: Microsoft

Questions, answered

How long does a Microsoft 365 subscription refund take?

When cancelling an annual Microsoft 365 subscription within 30 days of purchase or renewal, Microsoft processes the prorated refund immediately. Funds typically appear on your credit card statement within 3 to 5 business days.

What is MSBILL.INFO on my bank statement?

MSBILL.INFO is the official billing descriptor used by Microsoft Corporation for software licenses, Xbox Game Pass, cloud storage, and Microsoft 365 subscriptions. You can view full itemized receipts at account.microsoft.com/billing/orders.

Related charges

06/20 MSBILL.INFO 800-6427676 Microsoft subscriptions & Xbox $16.99

Verified sources

Verified by: Merchant · Last reviewed August 15, 2026

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This page is informational, not financial advice. Refund windows are ranges based on merchant policy and issuer behavior — not promises. Policies change; verify with Microsoft or your bank before acting.