Tool — deadlines
Dispute window calculator
60-day clockThe most common reason disputes fail isn't the charge — it's the deadline. The 60-day clock starts on the statement date, not the purchase date. Enter the date your statement with the charge was sent and this tells you exactly where you stand.
Credit card rules (FCBA · Reg Z 1026.13)
- 60 calendar days from the statement date to send a written billing-error notice — wrong amounts, duplicate charges, unauthorized charges, undelivered goods.
- Your issuer must acknowledge within 30 days and resolve within 2 billing cycles (never more than 90 days).
- You don’t have to pay the disputed amount or its interest while the investigation runs.
- Unauthorized charges: liability is capped at $50 (most issuers waive even that under zero-liability policies).
Deadlines are federal-law minimums; issuers and card networks can use longer windows. The safest move: file as soon as you spot the charge, and use written notice for credit cards.
What counts as a billing error?
- Charges you didn't authorize or make — including charges made by someone with access to your card.
- Wrong amounts, duplicate charges, or charges for goods and services never delivered.
- Refunds or credits that never posted to your account.
- Not sure the charge is even an error? Hold or charge? triages it first — most "errors" are subscriptions or holds.
Why written notice matters
Phone calls are great for urgency, but the FCBA's 60-day protection is triggered by a written billing-error notice — an email or portal submission your issuer accepts counts. When you're ready, the dispute letter generator produces one in seconds, and the 2026 confusion study shows how often deadline math is the difference between a refund and a dead end.
This calculator implements federal-law minimums (12 CFR 1005.6, 12 CFR 1005.11, 12 CFR 1026.13). Issuer policies and card-network rules can extend windows. Nothing here is legal or financial advice.