TST* charges

How to read TST* lines

• Unreviewed registry note: Start with the whole line, not just the three-letter prefix. Toast’s official charge-code guide distinguishes TST* restaurant purchases from codes for business-facing software, hardware and other account activity. The presence of the word Toast somewhere in an entry does not mean all those payment types are interchangeable.
• Unreviewed registry note: A restaurant name following the asterisk is useful context. Compare it with the venue on your receipt and the date of the meal. If your bank shortens the line to TST*, open its transaction-detail view for any fuller merchant information. This hub does not identify every restaurant that uses Toast or establish a location from a truncated name.
• Unreviewed registry note: Read the status of the payment. A pending authorization and its finalized payment may appear together while processing is still underway. Toast’s duplicate-charge guidance explains that restaurant staff can inspect the order and payment records. Two visible bank lines are not automatically two posted charges, and this site cannot see whether your bank has completed either entry.
• Unreviewed registry note: Check the tip and the final receipt total. A final restaurant payment can differ from an earlier authorization after a tip adjustment. Compare like with like: the final total with a posted charge, not the food subtotal with a pre-tip hold. If the amount still differs, ask the venue to explain the specific payment record.
• Unreviewed registry note: The prefix page covers the payment-system format. The linked descriptor entry gives a concrete example of how to compare a restaurant line. Neither page is a certification of a venue, an account holder or the person who used a payment method. The illustrative receipt is not a real cardholder record.
• Unreviewed registry note: Keep a small evidence packet for your own investigation: the full descriptor, bank status, posted amount, dining receipt and any restaurant response. Avoid sharing a full card number or unrelated statements in an ordinary email. Use the venue’s official contact channel or your issuer’s secure process for sensitive account information.

What to do, in order

1. Match the venue and date Unreviewed registry note: Read the restaurant suffix and compare it with your receipt. Ask authorized card users about the meal if appropriate. A familiar name should lead to a record check, not an assumption that the transaction was approved.
2. Compare the final amount Unreviewed registry note: Include the tip when reading the final receipt. Note whether each bank line is pending or posted. If both lines are posted and appear to describe the same purchase, ask the restaurant to inspect them as a possible duplicate.
3. Ask about the actual order Unreviewed registry note: Tell the restaurant the date, amount and relevant card identifier through its official support channel. Request the receipt or payment details that explain the mismatch. Toast’s documentation is useful context, but the venue’s order record is the account-specific evidence.
4. Report unauthorized activity promptly Unreviewed registry note: If you did not authorize the payment, contact your issuer through its official app or the number on your card. Do not wait for a restaurant explanation before reporting a suspected unauthorized transaction. Confirm the reporting requirements for your account.

Quick questions