What this variant means
Microsoft's processor token — Xbox, Store, and subscriptions.
MSBILL.INFO and MICROSOFT* charges cover Microsoft 365, Xbox Game Pass, OneDrive storage, and Microsoft Store purchases. Game Pass on a family member's console is the most common surprise.
Why it shows up like this
A charge appearing as MSBILL.INFO 800-6427676 represents a payment to Microsoft Corporation for software licenses, Xbox gaming subscriptions, cloud storage, or Microsoft Store purchases. Microsoft consolidates various digital services under this centralized billing descriptor so customers can easily recognize transactions across bank and credit card statements.
These charges typically stem from recurring annual renewals for Microsoft 365 office software, monthly Xbox Game Pass memberships, or automated in-game currency purchases made on family consoles. Because multiple household members often share a single gaming console with a saved credit card, unexpected renewals frequently occur without the primary cardholder noticing.
To identify the exact product or service behind the charge, log into your Microsoft account order history and review payment details. You can cancel active subscriptions directly through your account dashboard or contact Microsoft billing support to request refunds for accidental purchases within the allowable window. Keeping close track of your monthly statements ensures complete financial security and prevents unexpected surprises from recurring charges.
Don’t recognize it? You might still
Reviewing shared household devices helps clarify unexpected software billings. Family members often attach payment cards to shared gaming consoles.
- Xbox Game Pass renewing on a console someone else uses.
- Microsoft 365 Family renewing annually under a name that doesn't say 'Office'.
- In-game purchases (V-Bucks equivalents, FIFA points) bill as Microsoft, not the game.
What to do, in order
Taking systematic steps ensures quick resolution of disputed digital charges. Checking online order dashboards resolves most billing mysteries.
- Check order history at Microsoft account.microsoft.com → payment & billing → order history names every product behind a charge.
- Check the Xbox console's account list Any profile on the console may have your card attached as the default payment method.
- Request refunds through Microsoft support Accidental subscriptions and kids' purchases have a self-service refund path.
Quick questions
Answering common questions about billing descriptors reduces confusion. Knowing support numbers assists with direct verification.
Why is MSBILL.INFO in the descriptor instead of Microsoft?
It's Microsoft's billing-information domain, used as the descriptor for subscription charges. The 800 number alongside it is Microsoft billing support.
Dispute Rights & Fraud Prevention
Understanding your statutory dispute rights provides strong consumer protection. Credit card issuers allow formal chargebacks for unauthorized transactions.
Frequently asked questions
Is MICROSOFT* the same as MSBILL.INFO 800-6427676?
Yes — Microsoft's processor token — Xbox, Store, and subscriptions. It posts for the same merchant, so the steps above apply to it too.
The original descriptor
This line is a variant of MSBILL.INFO 800-6427676 — read the full entry for confirmation steps, support contacts, and everything else that applies here.
Part of a family
MSBILL.INFO 800-6427676 is one of the MICROSOFT* charges lines — see the whole family decoded.
Independent reference — not affiliated with Microsoft Corporation. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Microsoft — support https://support.microsoft.com
- CFPB: Disputing Credit Card Charges https://www.consumerfinance.gov
- FTC: Fair Credit Billing Act https://consumer.ftc.gov
Reviewed Aug 3, 2026 · high · About UnknownCharges