The short answer
MURAL *DIGITAL WORKSPACE is a verified recurring subscription fee from Tactivos, Inc. (MURAL) for collaborative digital whiteboard and visual brainstorm software.
Why MURAL Appeared on Your Statement
A bank statement entry reading MURAL *DIGITAL WORKSPACE represents a software subscription payment made to Tactivos, Inc. for the MURAL Visual Collaboration Workspace. Remote design teams, product managers, and agile strategists rely on these digital whiteboards and visual brainstorming tools to conduct live workshops, strategic planning sessions, and interactive design sprints across distributed organizations.
These recurring charges appear on your credit card when monthly or annual workspace seat licenses automatically renew on their scheduled billing dates. Workspace administrators adding new paid team members, or promotional trial periods converting into paid team plans, will also generate credit card billing under this exact merchant name.
To verify charges or cancel your subscription, sign in with administrator credentials on the platform and open your workspace billing settings. Workspace access remains active through the end of the current billing cycle. You can contact customer support directly through the help center if you need assistance adjusting user seats, checking invoices, or closing an account. Keeping close track of your monthly statements ensures complete financial security and prevents unexpected surprises from recurring charges.
- Monthly or annual member seat renewal for MURAL Team+ or Business plan
- Automated conversion from free trial to paid collaborative workspace
- Workspace administrators adding additional paid collaborators
- Enterprise plan annual licensing installment
- Check with your design, product, or scrum teams to determine if they use MURAL whiteboards.
- Sign in to app.mural.co and select Workspace Settings > Billing.
- Review member counts, active tiers, and download historical payment receipts.
Can I get a refund if our team stopped using MURAL?
MURAL does not grant refunds for partially used billing cycles. Terminating a subscription keeps workspace access active through the paid billing period.
How can I contact MURAL customer billing?
Submit a billing support ticket through support.mural.co or email [email protected].
Independent reference — not affiliated with Tactivos, Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- MURAL Terms of Service https://www.mural.co/terms
- MURAL Billing Management Help https://support.mural.co/en/articles/2113702-manage-your-billing-and-subscription
Reviewed Sep 11, 2026 · high · About UnknownCharges