The short answer
An automated electronic highway toll collection and daily administrative service fee incurred during a vehicle rental (Hertz, Dollar, Thrifty).
Decoding PLATEPASS *TOLL CHARGE
When your bank statement lists the exact descriptor PLATEPASS *TOLL CHARGE, it indicates an automated highway toll collection fee and administrative charge processed by Verra Mobility Corporation (PlatePass). This billing descriptor typically appears weeks after you return a rental vehicle from companies such as Hertz, Dollar, or Thrifty, covering electronic toll road usage during your trip.
The charges occur because the rental car drove through an automated cashless highway toll gantry or bridge lane, where roadside cameras captured a photograph of the vehicle license plate. Rather than billing immediately, Verra Mobility Corporation (PlatePass) charges your credit card later for the exact highway toll rates plus a daily administrative convenience fee supporting Rental vehicle electronic highway toll and administrative fee processing.
To verify the exact toll gantry locations and dates of travel, you can visit the official PlatePass receipt lookup portal online using your rental agreement number. If you used your own personal toll transponder during the rental and were double-billed, you can submit transponder activity logs to request an administrative fee waiver. Keeping close track of your monthly statements ensures complete financial security and prevents unexpected surprises from recurring charges.
- Look up PlatePass Statement Go to platepass.com/receipts and input your rental agreement number to view time-stamped toll gantry photos.
- Verify Driving Route Confirm whether your rental car route passed through electronic turnpikes or toll bridges.
- Check Separate Billing Date Toll charges settle 2 to 4 weeks after rental car return as highway agencies process plate reads.
Disputes and Administrative Fees
If you used your own personal toll transponder inside the rental vehicle and were double-billed by PlatePass, submit transponder activity logs at platepass.com to obtain a full fee waiver.
Disputing legitimate toll charges through a bank chargeback leads to collection notices and vehicle rental company blacklisting.
Why did Verra Mobility Corporation (PlatePass) charge my card or bank account?
Charges from Verra Mobility Corporation (PlatePass) under statement descriptor "PLATEPASS *TOLL CHARGE" usually correspond to authorized direct purchases, digital orders, or recurring membership renewals.
How do I cancel future charges or dispute an error with Verra Mobility Corporation (PlatePass)?
Log in to your Verra Mobility Corporation (PlatePass) account portal at https://www.platepass.com/contact-us to cancel your subscription or request an order adjustment.
Independent reference — not affiliated with Verra Mobility Corporation (PlatePass). Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- PlatePass How It Works and Fee Schedule https://www.platepass.com
- FTC Consumer Alert on Rental Car Toll Administrative Fees https://www.ftc.gov
Reviewed Sep 11, 2026 · high · About UnknownCharges