The short answer
A luxury hotel room stay, golf resort fee, spa treatment, or incidental authorization hold at Omni Hotels & Resorts properties.
Decoding OMNI HOTELS *RESORTS
A billing statement entry reading OMNI HOTELS *RESORTS represents charges from Omni Hotels Management Corporation for luxury hotel room stays, golf resort fees, spa treatments, or temporary incidental authorization holds at Omni properties across North America. Travelers encounter these billing descriptors during or after hotel check-in and reservations.
When you check into an Omni hotel property, the front desk places a temporary incidental authorization hold ranging from one hundred to two hundred dollars per night on your payment card. This security hold covers potential incidentals such as room dining, golf tee times, spa services, valet parking fees, and resort amenity charges.
Upon departure, the hotel settles final guest folio balances against your card account. Unused incidental authorization holds typically release automatically within three to five business days depending on your banking institution. To review itemized guest folio charges or cancel upcoming room reservations, visit the official Omni Hotels website or contact property accounting directly. Keeping close track of your monthly statements ensures complete financial security and prevents unexpected surprises from recurring charges.
- Review Select Guest Account Log into omnihotels.com to download your itemized guest folio.
- Verify Resort Amenities Golf cart rentals, spa bookings, and parking fees post on your room folio.
- Inspect Incidental Hold Status Check whether the charge is pending or finalized in your banking app.
Cancellation Terms
Omni resort reservations generally require cancellation 72 hours before arrival to avoid a one-night room and tax penalty fee.
Unused incidental holds release automatically within 3 to 5 business days after checkout.
Disputing valid resort charges without contacting front desk accounting leads to billing complications.
Why did Omni Hotels Management Corporation charge my card or bank account?
Charges from Omni Hotels Management Corporation under statement descriptor "OMNI HOTELS *RESORTS" usually correspond to authorized direct purchases, digital orders, or recurring membership renewals.
How do I cancel future charges or dispute an error with Omni Hotels Management Corporation?
Log in to your Omni Hotels Management Corporation account portal at https://www.omnihotels.com/contact-us to cancel your subscription or request an order adjustment.
Independent reference — not affiliated with Omni Hotels Management Corporation. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Omni Hotels Terms and Guest Policies https://www.omnihotels.com/legal/terms-and-conditions
- Consumer Financial Protection Bureau Lodging Hold Guidelines https://www.consumerfinance.gov
Reviewed Sep 11, 2026 · high · About UnknownCharges