The short answer
A hotel room stay, conference facility fee, or incidental authorization hold at Sheraton Hotels & Resorts (Marriott International).
Decoding SHERATON *HOTEL STAY
A billing statement entry reading SHERATON *HOTEL STAY represents a commercial hospitality charge for room accommodations, convention facilities, or incidental fees from Sheraton Hotels & Resorts, a premier hotel brand operated by Marriott International, Inc. This billing descriptor appears whenever guests complete hotel stays at full-service properties worldwide or settle conference booking invoices.
This charge commonly appears on credit card statements during or immediately following hotel check-in because properties place a temporary authorization hold to cover potential incidental expenses such as parking fees, room service, dining tabs, or telephone charges. When guests check out, final statement totals settle to reflect exact room rates, resort fees, and applicable state occupancy taxes.
To review itemized billing folios or verify charges, open the Marriott Bonvoy mobile app or sign in to your customer account online to download your stay invoice and receipt records. If you notice unexpected fees or need to dispute a transaction, contact Sheraton guest services directly or review your reservation cancellation receipts before filing formal billing inquiries with your credit card issuer. Keeping close track of your monthly statements ensures complete financial security and prevents unexpected surprises from recurring charges.
- Review Bonvoy Folio Open the Marriott Bonvoy mobile app to download your Sheraton stay invoice.
- Verify Conference Bookings Business conference room blocks often settle under Sheraton corporate headers.
- Check Incidental Release Pending authorization holds disappear within 3 to 7 business days following checkout.
Cancellation Policies
Standard Sheraton reservations can be cancelled without penalty up to 24 to 48 hours before arrival.
Disputing legitimate hotel stays through a bank chargeback will result in Bonvoy account restriction.
Why did Marriott International, Inc. (Sheraton) charge my card or bank account?
Charges from Marriott International, Inc. (Sheraton) under statement descriptor "SHERATON *HOTEL STAY" usually correspond to authorized direct purchases, digital orders, or recurring membership renewals.
How do I cancel future charges or dispute an error with Marriott International, Inc. (Sheraton)?
Log in to your Marriott International, Inc. (Sheraton) account portal at https://www.marriott.com/help/default.mi to cancel your subscription or request an order adjustment.
Independent reference — not affiliated with Marriott International, Inc. (Sheraton). Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Sheraton Hotels Terms and Conditions https://www.marriott.com/about/terms-of-use.mi
- Consumer Financial Protection Bureau Commercial Protections https://www.consumerfinance.gov
Reviewed Sep 11, 2026 · high · About UnknownCharges