The short answer
A charge from LOOM* VIDEO MESSAGING APP represents asynchronous screen recording and video messaging software subscriptions from Loom (an Atlassian company).
Why it shows up like this
A charge on your bank statement displaying LOOM* VIDEO MESSAGING APP or LOOM ATLASSIAN corresponds to subscription billing for Loom, a screen recording and asynchronous video platform. Loom enables professionals and remote teams to record quick video messages, screen shares, and automated video transcriptions. Pricing is billed per creator seat on monthly or annual plans, with business tiers costing approximately $12 to $15 per user per month.
These recurring charges post to financial statements automatically on your billing renewal date when workspace creators maintain active subscription tiers. Teams link credit cards to creator accounts to lift video length limits and access AI transcription features. Unexpected charges typically occur when free trial periods convert into paid business subscriptions, when additional creator seats are added, or when annual plans auto-renew.
To manage your subscription, sign in to your Loom workspace at loom.com, go to Settings and Plan Billing, and review your active creator seats. You can downgrade your workspace to the free Starter tier or cancel the subscription to stop recurring charges. For billing support, visit the Loom Help Center online.
Common reasons for this charge
Review these common video platform billing events.
- Monthly subscription billing for Loom Business creator seats.
- Conversion of free trials into paid subscriptions.
- Annual renewal of team video workspaces.
How to manage and cancel
Follow these steps to cancel your Loom subscription.
- Log in to Loom Sign into loom.com with your workspace account.
- review to Plan & Billing Open Settings > Plan & Billing to check creator seats.
- Cancel Subscription Downgrade to the free Starter plan to stop future charges.
Frequently Asked Questions
Find answers regarding Loom subscription renewals.
What happens to videos if I downgrade Loom?
Existing recordings remain accessible and shareable even after downgrading to the free plan.
Dispute Rights & Fraud Prevention
Understand your rights regarding video software subscriptions.
Frequently asked questions
Is the LOOM* VIDEO MESSAGING APP charge legitimate?
If you authorized a payment to Loom Video Messaging Platform, then yes. This is the statement descriptor used by Atlassian / Loom. Atlassian Pty Ltd
Independent reference — not affiliated with Atlassian Pty Ltd. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Loom Pricing https://www.loom.com
- Loom Help Center https://support.loom.com
Reviewed Aug 15, 2026 · high · About UnknownCharges