The short answer
A LUCID SOFTWARE* CHART charge is an online diagramming, flowchart, and visual collaboration subscription from Lucid Software Inc. (Lucidchart / Lucidspark).
Why it shows up like this
Lucid Software produces Lucidchart (flowcharts and system architecture) and Lucidspark (virtual whiteboards). Statement descriptors read LUCID SOFTWARE* CHART, LUCIDCHART SUB, or LUCID.APP.
Individual plans start at $7.95/month (billed annually) while Team plans start at $9.00 per user per month.
Don’t recognize it? You might still
- A free trial converted into a paid monthly or annual subscription.
- An annual diagramming subscription renewed on its anniversary.
- A coworker added you to a collaborative Lucidchart team space.
What to do, in order
- Open Lucidchart review to lucid.app and log in with your email address.
- Check Account Settings Click on your profile avatar > Account Settings > Plans & Billing to view invoices and active subscriptions.
- Cancel Subscription Click Cancel Subscription to downgrade to the Free plan.
Quick questions
Can I still view my Lucidchart diagrams after canceling?
Yes. Your existing documents remain available on the Free plan, though editing documents with over 60 objects may be restricted.
Does Lucid Software offer refunds on annual renewals?
Lucid Software reviews annual renewal refund requests if contacted within 30 days of the billing transaction.
Dispute Rights & Fraud Prevention
If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.
Review your recent statements carefully and notify your financial institution within 60 days of the statement date.
What should I do if I do not recognize this charge?
First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does a billing dispute take to resolve?
Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.
Independent reference — not affiliated with Lucid Software Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Lucidchart Billing and Subscriptions Guide https://support.lucid.co
- FTC: Disputing Credit Card Charges https://consumer.ftc.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges