The short answer
A charge from LOOPS.SO* EMAIL SAAS corresponds to transactional and product email automation, newsletters, and contact audience hosting from Loops Software Inc.
Why it shows up like this
Loops is an email platform built specifically for modern SaaS and software companies, combining transactional email APIs with user onboarding sequences and marketing campaigns.
The descriptor typically appears as LOOPS.SO* EMAIL SAAS, LOOPS SOFTWARE, or LOOPS SAN FRANCISCO. Pricing scales based on the total number of subscribed contacts (e.g., $49/mo for up to 5,000 contacts).
Don’t recognize it? Common scenarios
- A software product imported a new batch of users, stepping up the contact audience tier.
- An ongoing monthly or annual email plan renewed automatically on the credit card.
- Transactional emails were dispatched via Loops API endpoints.
How to locate the invoice and cancel
- Log in to Loops Dashboard Open app.loops.so and sign in with your work email or Google credentials.
- Review Billing & Invoices review to Settings > Billing to review contact audience counts and download past PDF invoices.
- Downgrade to Free Tier Select Downgrade to Free (up to 1,000 contacts) to stop future subscription billing.
Frequently Asked Questions
What is included in the Loops Free tier?
The free tier includes up to 1,000 contacts and 2,000 monthly email sends with standard API access.
Can I receive a refund from Loops?
Loops subscriptions are non-refundable. Downgrading applies to the subsequent billing cycle.
Dispute Rights & Fraud Prevention
If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.
Review your recent statements carefully and notify your financial institution within 60 days of the statement date.
What should I do if I do not recognize this charge?
First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does a billing dispute take to resolve?
Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.
Independent reference — not affiliated with Loops Software Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Loops Pricing & Contact Tiers https://loops.so
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges