The short answer
The registry records Loom Business Asynchronous Video Platform Subscription as a possible interpretation of LOOM* ATLASSIAN VIDEO. This descriptor-to-company association has not passed claim-level evidence review. Compare the exact line, amount and posted status with your own receipt or account activity; the name alone cannot confirm the merchant or whether you authorized the payment.
What do the parts of LOOM* ATLASSIAN VIDEO mean?
- LOOM * ATLASSIAN VIDEO
- Before the asterisk, "LOOM" usually names the platform or parent company. After it, "ATLASSIAN VIDEO" usually names the product, store or order. How descriptors work →
The notes below are unreviewed registry explanations, not confirmation of merchant identity, authorization or current policy. Claim-level source review is pending for this entry.
Why it shows up like this
Unreviewed registry note: The billing descriptor LOOM* ATLASSIAN VIDEO indicates a subscription software payment made to Atlassian Pty Ltd for Loom, an asynchronous screen recording and video messaging platform. Remote work teams and individual professionals rely on Loom to capture quick video walkthroughs, record product demonstrations, and share AI-generated video transcripts across workplaces.
Unreviewed registry note: You will typically observe this transaction on your credit card statement on a recurring monthly or annual basis when your creator license or team workspace plan automatically renews. Fees scale based on the number of active creator seats and optional productivity add-ons like Loom AI features.
Don’t recognize it? Common scenarios
Unreviewed registry note: If this charge seems unfamiliar, check with colleagues to see if anyone in your organization registered for a paid Loom workspace using company payment details.
- Unreviewed registry note: A team member upgraded Loom from the free 5-minute video limit to Loom Business.
- Unreviewed registry note: An ongoing monthly or annual Loom Business subscription auto-renewed.
- Unreviewed registry note: Loom AI add-on (auto titles, summaries, and action items) was added to creator seats.
Frequently Asked Questions
Is Loom owned by Atlassian?
Unreviewed registry note: Yes, Atlassian acquired Loom to integrate async video messaging across Jira, Confluence, and Trello.
What happens to existing videos if I downgrade Loom?
Unreviewed registry note: Existing videos remain accessible and shareable even after downgrading to the free Starter plan.
Dispute Rights & Fraud Prevention
Unreviewed registry note: If you suspect unauthorized credit card use or fraudulent billing, contact your bank immediately to freeze the card and request a replacement.
Independent reference — not affiliated with Atlassian Pty Ltd. Billing names and policies change; verify with the merchant or your bank before acting.
Sources and evidence
Sources may support different parts of this page. A company homepage does not establish a statement descriptor, refund policy or contact detail. Check the claim notes and your own receipt before acting.
- Loom Plans & Pricing https://www.loom.com
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov
Evidence review pending · pending · About UnknownCharges