The short answer
A hotel room stay or incidental deposit at Choice Hotels properties, including Comfort Inn, Quality Inn, Sleep Inn, Cambria, and Radisson Americas.
Decoding CHOICE HOTELS *COMFORT
A descriptor reading CHOICE HOTELS *COMFORT on your credit card or bank account statement indicates a transaction from Choice Hotels International, Inc. This charge represents a Hotel room stay, pet fee, or incidental hold associated with one of the company's lodging properties. Choice Hotels operates brand flags across North America, including Comfort Inn, Comfort Suites, Quality Inn, Sleep Inn, Cambria Hotels, and Ascend Hotel Collection.
Billing amounts vary based on the nature of your stay. A charge around $108.00 or higher typically covers your room rate, local occupancy taxes, and mandatory parking or resort fees finalized when your room folio settles on departure morning. In other cases, a pending charge between $50.00 and $100.00 is a temporary front-desk pre-authorization hold for room incidentals. Properties place this hold during check-in to cover potential damages, room service, or late checkout, and banks normally release the funds within three to five business days after checkout.
If you do not recognize the charge, review your recent travel history or ask other authorized card users about weekend road trips and hotel bookings. You can inspect your itemized folio by signing into choicehotels.com or checking the email confirmation sent to the address used at reservation time. For questions regarding specific itemized charges, contact the front desk of the hotel location directly or reach out through choicehotels.com/support. If you did not travel and suspect your card number was stolen, contact your card issuer immediately to report unauthorized activity.
- Review Choice Privileges Account Sign into choicehotels.com to view digital receipts and earned loyalty points.
- Verify Stay Locations Confirm recent road trip or interstate highway stays at Comfort Inn or Quality Inn.
- Check Security Deposit Release Incidental deposits hold funds temporarily and release within 3 to 5 business days.
Cancellation Terms
Cancellation policies at Choice Hotels properties depend on the rate tier selected during booking. Flexible reservations booked directly through choicehotels.com can usually be cancelled online up to 4:00 PM local hotel time on your arrival date without penalty. Once you cancel within this window, any deposit hold on your card drops off automatically.
Non-refundable advance purchase rates and prepaid third-party reservations carry strict restrictions. Properties do not issue refunds or travel credits for missed arrivals or cancellations on non-refundable rates. If you encounter an improper charge or an unreleased incidental deposit after checkout, contact the property manager or Choice Hotels customer care before filing a payment dispute.
Why did Choice Hotels International, Inc. charge my card or bank account?
Charges from Choice Hotels International, Inc. under statement descriptor "CHOICE HOTELS *COMFORT" usually correspond to authorized direct purchases, digital orders, or recurring membership renewals.
How do I cancel future charges or dispute an error with Choice Hotels International, Inc.?
Log in to your Choice Hotels International, Inc. account portal at https://www.choicehotels.com/support to cancel your subscription or request an order adjustment.
Independent reference — not affiliated with Choice Hotels International, Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Choice Hotels Rules & Regulations https://www.choicehotels.com/legal/terms-of-use
- Consumer Financial Protection Bureau Pre-Authorization Guidance https://www.consumerfinance.gov
Reviewed Sep 11, 2026 · high · About UnknownCharges