The short answer
A charge for CHOICE HOTELS* PRIVILEGE represents a purchase of Choice Privileges reward points processed by Points.com on behalf of Choice Hotels International, Inc.
Why it shows up like this
Choice Hotels International partners with Points.com (Points International Ltd) as the merchant of record for selling loyalty points online.
Statement lines appear as CHOICE HOTELS* PRIVILEGE, PTS*CHOICE PRIVILEGES, or POINTS COM CHOICE.
Common reasons for this charge
- You purchased Choice Privileges points online to reach the required balance for a reward night booking.
- You bought points during a Choice Privileges bonus point promotion (e.g., 40% bonus).
- A travel companion bought points using your saved card details.
How to locate the invoice and cancel
- Log in to ChoiceHotels.com Go to choicehotels.com and check your Choice Privileges account activity.
- Review Points.com email invoice Inspect your email confirmation for the electronic receipt issued by Points.com.
- Contact Choice Privileges Support Call Choice Privileges customer service at 1-888-770-6800 for assistance.
Frequently Asked Questions
Can I return purchased Choice Privileges points?
No. Points purchases are final, non-refundable, and cannot be exchanged for cash under program terms.
How quickly do purchased Choice Privileges points post?
Points are typically credited immediately to your account balance, though processing may take up to 24 hours.
Dispute Rights & Fraud Prevention
If you did not authorize a Choice Privileges points purchase, verify whether someone in your household purchased points for an upcoming trip.
If unauthorized activity is confirmed, notify Choice Hotels customer care and file a dispute with your card issuer within 60 days.
How do I report unauthorized Choice Privileges transactions?
Contact Choice Privileges Member Services at 1-888-770-6800 to secure your account.
What consumer rights apply to unauthorized charges?
The Fair Credit Billing Act protects cardholders against unauthorized transactions when reported in a timely manner.
Independent reference — not affiliated with Choice Hotels International, Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Choice Privileges Rules and Regulations https://www.choicehotels.com
- Points.com Terms of Sale https://www.points.com
Reviewed Aug 15, 2026 · high · About UnknownCharges