The short answer
A secondary ticket marketplace transaction on StubHub for sports, concert, or theatre tickets. Prices fluctuate based on market resale demand rather than box office face values.
Decoding STUBHUB *TICKETS
When you see the billing descriptor `STUBHUB *TICKETS` on your credit card or bank statement, it represents a ticket transaction processed by `StubHub Inc.` for a `Secondary marketplace ticket purchase`. StubHub operates as an independent peer-to-peer ticket resale exchange where fans buy and sell admission passes for concerts, sports events, and theatre performances.
This charge appears on your financial statement because you recently purchased tickets online for a live entertainment event. Because StubHub functions as a secondary marketplace, ticket prices frequently trade at a premium over initial box office face values, and checkout totals include substantial service, processing, and electronic delivery fees.
To review your order details or check mobile ticket delivery status, log in to your user account on the official website and navigate to the customer orders tab. All marketplace purchases are strictly final, but orders are protected by the FanProtect guarantee in the event of verified ticket invalidity or permanent event cancellation by event promoters. Keeping close track of your monthly statements ensures complete financial security and prevents unexpected surprises from recurring charges.
- Review StubHub Orders Log into your account at stubhub.com/my/orders to check delivery status and seller notes.
- Check FanProtect Guarantee If tickets are invalid or not delivered in time for entry, StubHub provides replacements or full refunds under its FanProtect terms.
Disputes and Cancellation Policy
StubHub transactions are strictly final. Buyers cannot cancel orders because they changed their mind or found cheaper seats elsewhere. If you cannot attend, StubHub requires you to relist the tickets on their platform.
Disputing a valid transaction through your bank can lead to account suspension and referral to collections for the outstanding balance under StubHub user agreement terms.
Why did StubHub Inc. charge my card or bank account?
Charges from StubHub Inc. under statement descriptor "STUBHUB *TICKETS" usually correspond to authorized direct purchases, digital orders, or recurring membership renewals.
How do I cancel future charges or dispute an error with StubHub Inc.?
Log in to your StubHub Inc. account portal at https://my.stubhub.com/contactus to cancel your subscription or request an order adjustment.
Part of a family
STUBHUB *TICKETS is one of the Chase statement codes lines — see the whole family decoded.
Independent reference — not affiliated with StubHub Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- StubHub FanProtect Guarantee & User Terms https://www.stubhub.com/legal
- FTC Consumer Advice on Secondary Ticket Marketplaces https://www.ftc.gov
Reviewed Sep 11, 2026 · high · About UnknownCharges