The short answer
A primary Broadway or Off-Broadway theater ticket purchase processed by Telecharge, the official ticketing service of The Shubert Organization in New York City.
Decoding TELECHARGE *BROADWAY
An entry reading TELECHARGE *BROADWAY on your credit card statement represents an authorized ticket purchase for a Broadway or Off-Broadway theatrical production processed by The Shubert Organization, Inc. Telecharge serves as the primary authorized ticketing box office for the majority of landmark theaters in New York City. The total charge combines face value ticket prices along with standard facility fees and processing charges.
Charges appear on your statement immediately when you purchase tickets online, buy admission passes through official digital lotteries, or secure seats for upcoming musical performances. Because theater productions often sell tickets months in advance, the billing date can feel disconnected from the actual performance date. Patrons occasionally forget their advance purchases or mistake the Shubert ticketing platform name for an unknown vendor.
To confirm the performance details or review your purchase, search your email archives for order confirmations from Telecharge. While Broadway tickets are generally non-refundable, many participating theaters permit ticket exchanges for alternative dates of the same show up to forty-eight hours prior to curtain for a small fee. If a show cancels unexpectedly, the box office automatically issues a full refund back to your original payment card.
- Check Confirmation Email Search for 'Telecharge Order Confirmation' to verify performance date, curtain time, and theater.
- Review Digital Lottery Wins Winning a Broadway digital lottery automatically charges your card for discounted admission passes.
Exchange and Refund Guidelines
Broadway tickets are generally non-refundable. However, many Shubert theatres allow ticket exchanges for a different date of the same production up to 48 hours prior to curtain for a nominal administrative fee.
If a performance is canceled due to cast illness or technical issues, Telecharge automatically issues a 100% refund to the original payment card.
Why did The Shubert Organization, Inc. charge my card or bank account?
Charges from The Shubert Organization, Inc. under statement descriptor "TELECHARGE *BROADWAY" usually correspond to authorized direct purchases, digital orders, or recurring membership renewals.
How do I cancel future charges or dispute an error with The Shubert Organization, Inc.?
Log in to your The Shubert Organization, Inc. account portal at https://www.telecharge.com/help to cancel your subscription or request an order adjustment.
Part of a family
TELECHARGE *BROADWAY is one of the Chase statement codes lines — see the whole family decoded.
Independent reference — not affiliated with The Shubert Organization, Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Telecharge Customer Service and Policies https://www.telecharge.com/customer-service
- FTC Consumer Advice on Live Performance Ticketing https://www.ftc.gov
Reviewed Sep 11, 2026 · high · About UnknownCharges