The short answer
SITTERCITY *MEMBERSHIP is a verified software subscription fee from Bright Horizons (Sittercity) for connecting families with local babysitters, nannies, and pet care providers.
Recognizing Sittercity Billing Charges
Seeing the **SITTERCITY *MEMBERSHIP** descriptor on your bank or credit card statement indicates a legitimate charge from **Bright Horizons / Sittercity** for an online caregiver platform subscription. This transaction represents monthly, quarterly, or annual membership fees required to communicate with local babysitters, full-time nannies, pet sitters, and senior care providers through the online Sittercity family marketplace.
Most cardholders encounter this recurring billing entry when an introductory or standard family subscription plan automatically renews according to the agreement established during initial sign-up. Because users must provide payment details to message caregiver candidates or run formal background checks, membership renewals continue automatically on a scheduled basis until the account holder actively disables auto-renewal.
To verify this transaction or prevent future billings, log into your account on the official Sittercity website, navigate to your account settings, and access the membership management section to cancel. You can also review your billing history, check active caregiver job posts, or contact customer support directly through their online help center if you need assistance stopping future renewals. Keeping close track of your monthly statements ensures complete financial security and prevents unexpected surprises from recurring charges.
- Monthly or quarterly family membership renewal to contact babysitters and nannies
- Automated renewal of an account created for temporary summer or school break childcare
- Caregiver background check or motor vehicle records check fee
- Promotional trial membership conversion to standard recurring subscription
- Check whether you or a family member posted a childcare job on Sittercity.
- Log into sittercity.com and navigate to Account Settings > Membership.
- Review renewal dates and turn off automated renewal to prevent future billing.
Does Sittercity offer refunds if I hired a sitter and no longer need the subscription?
Sittercity memberships are prepaid and non-refundable once billed; cancellation stops future renewals while keeping access active through the current paid period.
How can I contact Sittercity support?
Reach out via support.sittercity.com or call 1-888-748-2489.
Independent reference — not affiliated with Bright Horizons / Sittercity. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Sittercity Terms of Use https://www.sittercity.com/terms
- Sittercity Membership & Billing Help https://support.sittercity.com/hc/en-us/categories/360002131972
Reviewed Sep 11, 2026 · high · About UnknownCharges