The short answer
A charge from SECUREFRAME* SOC2 represents continuous compliance automation, AI policy generation, or SOC 2 / HIPAA audit preparation from Secureframe, Inc.
Why it shows up like this
Secureframe helps businesses achieve and maintain compliance with frameworks such as SOC 2, ISO 27001, PCI DSS, and HIPAA using automated integrations.
Descriptors include SECUREFRAME* SOC2, SECUREFRAME INC, or SECUREFRAME COMPLY. Billing is billed annually or quarterly based on company size.
Don’t recognize it? Common scenarios
- A security team deployed Secureframe agent monitoring across company employee laptops.
- Annual renewal of Secureframe's automated vendor risk and compliance platform.
- Activation of Secureframe Trust Center or Secureframe AI policy modules.
How to locate the invoice and cancel
- Sign in to Secureframe Dashboard Go to app.secureframe.com and log in with your admin account.
- review to Company Settings Click on Settings > Billing to review subscribed frameworks and contract details.
- Contact Support or CSM Email [email protected] or consult your dedicated account manager for contract renewal updates.
Frequently Asked Questions
What does Secureframe do?
Secureframe automates evidence gathering, vendor risk assessment, and personnel compliance tracking for enterprise audits.
Can I cancel Secureframe monthly?
Secureframe plans are sold on annual commercial contracts and cannot be converted to monthly billing.
Dispute Rights & Fraud Prevention
If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.
Review your recent statements carefully and notify your financial institution within 60 days of the statement date.
What should I do if I do not recognize this charge?
First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does a billing dispute take to resolve?
Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.
Independent reference — not affiliated with Secureframe, Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Secureframe Compliance Automation Platform https://secureframe.com
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges