The short answer
A charge from PINGDOM* MONITORING corresponds to website uptime checks, synthetic transaction tests, or real user monitoring (RUM) provided by SolarWinds Worldwide, LLC.
Why it shows up like this
Pingdom monitors website availability, server response times, and page load performance from global probe servers.
Descriptors appear as PINGDOM* MONITORING, PINGDOM INC, or SOLARWINDS PINGDOM. Subscriptions (Synthetic or Real User Monitoring) bill on a recurring monthly or annual cadence.
Don’t recognize it? Common scenarios
- An ongoing monthly or annual website monitoring subscription renewed automatically.
- Additional synthetic check endpoints or transaction test scripts were configured.
- SMS alert credit packages auto-replenished upon reaching low thresholds.
How to locate the invoice and cancel
- Log in to Pingdom Portal Open my.pingdom.com and log in with your SolarWinds credentials.
- Review Billing & Invoices review to Settings > Subscriptions to view active test quotas and past invoices.
- Cancel Subscription Select Cancel Subscription to terminate upcoming automatic renewals.
Frequently Asked Questions
Why was my card billed for SMS credits on Pingdom?
Pingdom accounts configured with auto-refill purchase additional SMS alert bundles when your notification balance is depleted.
Can I receive a refund from Pingdom?
SolarWinds services are non-refundable. Cancellations take effect at the conclusion of the paid term.
Dispute Rights & Fraud Prevention
If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.
Review your recent statements carefully and notify your financial institution within 60 days of the statement date.
What should I do if I do not recognize this charge?
First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does a billing dispute take to resolve?
Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.
Independent reference — not affiliated with SolarWinds Worldwide, LLC. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Pingdom Monitoring Pricing & Plans https://www.pingdom.com
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges