The short answer
A charge from LOGGLY* SOLARWINDS represents cloud log aggregation, search indexing, and monitoring provided by SolarWinds Worldwide, LLC through the Loggly service.
Why it shows up like this
Loggly, part of the SolarWinds Cloud suite, provides centralized log management and real-time operational troubleshooting for web applications and server fleets.
The descriptor typically reads LOGGLY* SOLARWINDS, LOGGLY INC, or SOLARWINDS CLOUD. Monthly or annual subscriptions (Standard, Pro, Enterprise) bill based on daily log volume ingestion limits (such as 1 GB/day or 5 GB/day).
Don’t recognize it? Common scenarios
- A monthly or annual log monitoring plan renewed on the engineering team card.
- Daily log ingestion volume spiked, triggering an automatic tier upgrade or peak-rate add-on.
- A legacy free trial converted into a paid recurring standard plan.
How to locate the invoice and cancel
- Log in to Loggly Open <your-subdomain>.loggly.com and log in with your administrator account.
- Access Account & Billing review to Source Setup > Subscription & Billing to review current tiers and invoices.
- Cancel Subscription Select Cancel Subscription or Downgrade to Lite to halt recurring charges.
Frequently Asked Questions
What is Loggly Lite?
Loggly Lite is the free tier that allows up to 200 MB of log data per day with 7-day search retention.
Can I receive a refund from Loggly?
SolarWinds subscriptions are non-refundable once charged. Downgrading applies to the subsequent billing cycle.
Dispute Rights & Fraud Prevention
If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.
Review your recent statements carefully and notify your financial institution within 60 days of the statement date.
What should I do if I do not recognize this charge?
First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does a billing dispute take to resolve?
Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.
Independent reference — not affiliated with SolarWinds Worldwide, LLC. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Loggly Pricing & Subscription Overview https://www.loggly.com
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges