The short answer
PIPEDRIVE *CRM SOFTWARE is an authorized software subscription fee from Pipedrive Inc. for its visual sales pipeline management, CRM, and lead tracking software.
Why Pipedrive Appeared on Your Statement
When your financial statement lists the exact descriptor PIPEDRIVE *CRM SOFTWARE, it indicates a recurring software subscription charge billed by Pipedrive Inc. This visual customer relationship management platform is designed specifically for sales teams and business owners to track deals, manage customer contacts, and coordinate email communication across dynamic sales pipelines.
The subscription fees typically appear because an active corporate workspace plan has renewed on a scheduled monthly or annual billing cycle, or because a team manager added new user seat licenses for staff members. Pipedrive Inc. bills these recurring charges per user seat covering Pipedrive Sales CRM & Pipeline Platform access across essential, advanced, professional, or enterprise service tiers.
To review your company billing history, download historical PDF invoices, or adjust active team licenses, log in to your Pipedrive dashboard online with administrator credentials. If you want to prevent future renewals, avoid unexpected card fees, or remove unneeded user seats, you can modify your workspace subscription settings before the next billing date arrives. Keeping close track of your monthly statements ensures complete financial security and prevents unexpected surprises from recurring charges.
- Monthly or annual user seat license renewal for Pipedrive CRM
- Additional sales representative seats provisioned by a company administrator
- Add-on module renewals such as LeadBooster, Web Visitors, or Smart Docs
- Automated conversion from a 14-day free trial to a paid workspace plan
- Check whether your sales or business development team uses Pipedrive to track deals.
- Sign in to your Pipedrive company account and open Settings > Billing.
- Review active seat allocations, add-on features, and download past invoices.
Can I receive a refund for unused Pipedrive seats?
Pipedrive does not issue refunds for unused seats or mid-cycle cancellations. Reducing seat counts takes effect upon the subsequent billing cycle.
How can I contact Pipedrive customer support?
Access in-app chat or submit an inquiry through support.pipedrive.com.
Independent reference — not affiliated with Pipedrive Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Pipedrive Terms of Service https://www.pipedrive.com/en/terms-of-service
- Pipedrive Billing Documentation https://support.pipedrive.com/en/article/billing-in-pipedripes
Reviewed Sep 11, 2026 · high · About UnknownCharges