The short answer
PANDADOC *CONTRACT PRO is an authentic software subscription fee from PandaDoc, Inc. for digital document automation, sales proposals, electronic signatures, and contract management.
Why PandaDoc Appeared on Your Statement
A billing descriptor reading PANDADOC *CONTRACT PRO on your financial statement represents an authentic software subscription fee from PandaDoc, Inc. for digital document automation, sales proposals, and electronic signature workflows.
This transaction appears on your statement because your business utilizes PandaDoc software plans on a monthly or annual renewal schedule. Subscriptions charge per user seat on the workspace, and charges recur automatically to the corporate credit card saved on file unless you cancel the service in advance.
To verify or cancel the billing, log into your account portal at app.pandadoc.com, navigate to the billing settings, and inspect your active seat licenses and itemized payment receipts. While subscription fees are generally non-refundable once billed under standard terms, canceling your plan prevents subsequent automatic renewals from occurring.
You should also coordinate with your internal sales operations or finance team to confirm whether any colleague added workspace seats or upgraded the software tier before contacting customer support. Keeping close track of your monthly statements ensures complete financial security and prevents unexpected surprises from recurring charges.
- Monthly or annual user seat renewal for PandaDoc Business or Essentials plan
- Automated renewal of document workflow tools for sales quote automation
- Additional team seat licenses added by a workspace administrator
- Payment processing integration module or custom CRM integration add-on
- Check whether your sales or legal team sends proposals through PandaDoc.
- Log into app.pandadoc.com and go to Settings > Billing.
- Review seat licenses, contract renewal dates, and retrieve itemized payment receipts.
Can I receive a refund on a PandaDoc annual subscription?
PandaDoc fees are non-refundable once billed under their standard subscription terms; canceling prevents subsequent annual renewals.
How can I contact PandaDoc customer support?
Submit a support inquiry through support.pandadoc.com or email [email protected].
Independent reference — not affiliated with PandaDoc, Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- PandaDoc Terms of Service https://www.pandadoc.com/terms-of-use/
- PandaDoc Billing Guide https://support.pandadoc.com/hc/en-us/articles/360002131972
Reviewed Sep 11, 2026 · high · About UnknownCharges