The short answer
A charge for PADDLE* TAX COMPLY represents a merchant software fee, global sales tax compliance module, or digital software purchase via Paddle.com Market Ltd (acting as Merchant of Record).
Why it shows up like this
Paddle acts as a Merchant of Record (MoR) for software and SaaS companies globally, managing sales tax, VAT, billing, and fraud liability.
Descriptors include PADDLE* TAX COMPLY, PADDLE.NET* SOFTWARE, or PADDLE.COM, representing either a developer's MoR account fees or a consumer's software purchase.
Common reasons for this charge
- A consumer purchase or auto-renewal for a desktop app, Mac utility, or SaaS product powered by Paddle.
- A software seller's monthly Paddle account retainer or tax remittance fee.
- An ongoing digital subscription renewing on its scheduled monthly or annual cycle.
How to locate the invoice and cancel
- Use Paddle Receipt Lookup Go to paddle.net and enter your email address and transaction amount to locate the exact software product.
- View Subscription Details Open the receipt link to identify the vendor and view active renewal status.
- Cancel Subscription Click Cancel Subscription on the paddle.net receipt page to immediately stop future renewals.
Frequently Asked Questions
Why does my statement say Paddle instead of the app I bought?
Paddle acts as the Merchant of Record for thousands of independent software developers, taking legal responsibility for payment processing and global VAT/tax compliance.
How do I get a refund for a Paddle charge?
Paddle provides direct buyer support. Submit a refund request via paddle.net within 14 to 30 days of purchase depending on the vendor's policy.
Dispute Rights & Fraud Prevention
If you do not recognize a Paddle charge, look up the digital receipt at paddle.net before filing a bank dispute.
Dispute unauthorized charges with your credit card issuer within 60 days under the Fair Credit Billing Act.
How do I contact Paddle buyer support?
Visit paddle.net or email [email protected] with your card details and charge amount.
How long does a dispute investigation take?
Card issuers must conclude their billing dispute review within two billing cycles (up to 90 days).
Independent reference — not affiliated with Paddle.com Market Ltd. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Paddle Buyer Terms & Conditions https://www.paddle.com
- FTC: Merchant of Record & Digital Goods Guidelines https://www.ftc.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges