The short answer
COGNOSPHERE *GENSHIN represents an authentic in-game purchase from COGNOSPHERE PTE. LTD. (HoYoverse / miHoYo) for Genshin Impact, including Genesis Crystals and the Blessing of the Welkin Moon.
Why Cognosphere Billed Your Account
When COGNOSPHERE *GENSHIN appears on your bank or credit card statement, it indicates an authorized in-game microtransaction purchase from COGNOSPHERE PTE. LTD., the international publishing subsidiary for HoYoverse (miHoYo). Players make these payments to acquire virtual currency and special subscription items within the open-world action role-playing game Genshin Impact.
Common purchase triggers include buying Genesis Crystals, acquiring the monthly Blessing of the Welkin Moon subscription pass, or upgrading to the seasonal Gnostic Hymn battle pass. Transactions also occur when players make microtransactions through the official web shop, Apple App Store, Google Play Store, or PlayStation Store on gaming consoles.
If you do not recognize this transaction, check with family members or household players who may have access to your payment card linked to a HoYoverse gaming account. Unidentified charges should be verified by checking in-game top-up history or contacting HoYoverse player support directly, though virtual item purchases are strictly non-refundable under developer terms. Keeping close track of your monthly statements ensures complete financial security and prevents unexpected surprises from recurring charges.
- Monthly purchase of the Blessing of the Welkin Moon daily login reward pass ($4.99)
- Genesis Crystals pack purchase ($0.99, $4.99, $14.99, $29.99, $49.99, or $99.99)
- Purchase of the seasonal Gnostic Hymn or Gnostic Chorus Battle Pass upgrade
- Authorized mobile or PC gacha gaming purchase made by a family member
- Check whether anyone in your household plays Genshin Impact on PC, PlayStation, iOS, or Android.
- Open the Paimon menu in Genshin Impact, go to Feedback or History to view transaction logs.
- Check your email inbox for order confirmations sent from [email protected] or platform stores.
Can Genesis Crystals or Welkin passes be refunded?
miHoYo / Cognosphere policies strictly prohibit refunds once crystals or Welkin passes have been credited, and chargebacks can result in account bans with negative Primogem balances.
Why is the merchant located in Singapore?
COGNOSPHERE PTE. LTD. is the international publishing subsidiary of miHoYo based in Singapore to handle global payments.
Independent reference — not affiliated with COGNOSPHERE PTE. LTD.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Genshin Impact Official Website https://genshin.hoyoverse.com/
- HoYoverse Payment Terms and Support https://www.hoyoverse.com/en-us/terms
Reviewed Sep 11, 2026 · high · About UnknownCharges