The short answer
COGNOSPHERE *STAR RAIL is an authentic in-game transaction from COGNOSPHERE PTE. LTD. (HoYoverse) for Honkai: Star Rail, covering Express Supply Passes, Oneiric Shards, and Nameless Honor battle passes.
Why Cognosphere Charged Your Card for Star Rail
A billing entry marked COGNOSPHERE *STAR RAIL on your debit or credit card statement indicates an in-game microtransaction for Honkai: Star Rail, the science-fantasy role-playing game developed by HoYoverse and published internationally by COGNOSPHERE PTE. LTD. Players explore various worlds aboard the Astral Express, gathering characters and equipment through a randomized gacha summon mechanic. This charge confirms a purchase of Cognosphere / HoYoverse Honkai: Star Rail Oneiric Shards & Supply Pass items directly from the game client or the official web top-up center.
This charge appears whenever someone with access to your payment card buys digital items in the game. Common triggers include the $4.99 monthly Express Supply Pass (which distributes daily Stellar Jades over 30 days), direct bundles of Oneiric Shards ranging from $0.99 to $99.99, or the seasonal Nameless Glory battle pass. If the player plays on PC using the standalone HoYoverse launcher or purchases currency through the official HoYoverse website, COGNOSPHERE PTE. LTD. bills the payment card directly rather than processing through Apple or Google app stores.
If you do not play Honkai: Star Rail yourself, check with children, family members, or friends who share your computer or gaming consoles. To verify the transaction, launch the game, open the in-game phone menu, and navigate to Customer Service to review order receipts tied to the player UID. Be cautious about issuing a direct bank chargeback: HoYoverse automatically deducts the disputed virtual currency, and if the account balance turns negative, the game profile faces permanent suspension. If the card was compromised through fraud, contact your financial institution to cancel the card and file a formal dispute.
- Monthly purchase of the Express Supply Pass daily Stellar Jade subscription ($4.99)
- Oneiric Shards digital currency purchase ($0.99 to $99.99 packs)
- Purchase of the seasonal Nameless Glory or Nameless Medal battle pass
- Authorized microtransaction made by a household gamer
- Check whether anyone in your household plays Honkai: Star Rail on mobile, PC, or PlayStation.
- Check the player's in-game purchase history via the phone menu in Honkai: Star Rail.
- Check your email for electronic invoices sent from [email protected] or mobile app stores.
Can I get a refund for an Express Supply Pass?
HoYoverse virtual goods are non-refundable once delivered into the account. Issuing an unauthorized chargeback will freeze the player's account.
How do I reach Honkai: Star Rail customer support?
Open the in-game phone menu, select Customer Service, and submit a ticket with your UID and receipt number.
Independent reference — not affiliated with COGNOSPHERE PTE. LTD.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Honkai: Star Rail Official Site https://hsr.hoyoverse.com/
- HoYoverse Terms of Service https://www.hoyoverse.com/en-us/terms
Reviewed Sep 11, 2026 · high · About UnknownCharges