The short answer
This is a legitimate charge from LogMeIn.
What is the LogMeIn charge?
The bank statement descriptor LOGMEIN indicates a recurring subscription charge from LogMeIn (now operating under GoTo technologies) for remote desktop access, IT support software, or virtual meeting tools. Information technology departments and remote workers rely on these platforms to connect securely to office computers and manage external client systems.
You will typically see this line item billed monthly or annually to your debit or credit card when an active software license renews automatically. Pricing tiers vary depending on the number of connected computers, administrative user seats, and whether you maintain a professional or enterprise grade subscription plan.
If this charge appears unexpectedly, check with colleagues or family members who might have registered for a software trial or kept an active subscription running. Should you suspect unauthorized charges or fraudulent activity linked to your card, reach out to your financial institution immediately. Keeping close track of your monthly statements ensures complete financial security and prevents unexpected surprises from recurring charges.
Auto-Renewals and Tech Support Scams
LogMeIn subscriptions frequently auto-renew. You may have forgotten to cancel a free trial or a previous annual subscription.
Warning: Scammers sometimes use legitimate remote access tools like 'LogMeIn Rescue' to gain control of your computer, claiming to be tech support, and then demand payment.
- Step 1 Log in to your account at LogMeIn.com or the GoTo billing portal to review active subscriptions and turn off auto-renewal.
- Step 2 If you gave remote access to a stranger who demanded money, contact your bank immediately to report fraud and scan your computer for malware.
How do I request a refund for an unwanted auto-renewal?
You must contact LogMeIn/GoTo official customer support directly through their website to request a refund for a recently processed renewal.
Dispute Rights & Fraud Prevention
If you have verified that no one in your organization authorized this software renewal, notify your bank immediately to dispute the charge and safeguard your account against unauthorized billing.
Frequently asked questions
Is the LOGMEIN charge legitimate?
If you authorized a payment to LogMeIn, then yes. This is the statement descriptor used by LogMeIn. LogMeIn
Independent reference — not affiliated with LogMeIn. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- CFPB: Disputing Credit Card Charges https://www.consumerfinance.gov
- FTC: Fair Credit Billing Act https://consumer.ftc.gov
Reviewed Aug 5, 2026 · low · About UnknownCharges