The short answer
A charge for LIRR* ETIX TRAIN TICKET represents a commuter rail ticket or monthly pass for the Long Island Rail Road booked via TrainTime (MTA).
Why it shows up like this
The Long Island Rail Road (LIRR), operated by the Metropolitan Transportation Authority (MTA), bills digital train tickets and monthly passes through the MTA TrainTime app and station ticket vending machines.
Statement lines appear as LIRR* ETIX TRAIN TICKET, MTA*LIRR TRAINTIME, or LIRR*ETIX COMMUTER.
Common reasons for this charge
- You bought a peak, off-peak, CityTicket, or 10-trip ticket in the MTA TrainTime app.
- You purchased a monthly or weekly LIRR commuter rail pass for travel to Penn Station, Grand Central Madison, or Atlantic Terminal.
- You bought train tickets at an LIRR station ticket vending machine.
How to locate the invoice and cancel
- Open the MTA TrainTime App Log in to the TrainTime app and tap Tickets > History to view past transactions.
- Review electronic ticket receipt Inspect ticket origin/destination stations, peak status, barcode ID, and receipt PDF.
- Contact LIRR Customer Support Call 511 (say 'LIRR') or 718-217-5477, or submit an inquiry through new.mta.info.
Frequently Asked Questions
Can I get a refund for an unactivated LIRR TrainTime ticket?
Yes. Unactivated one-way, round-trip, and ten-trip tickets can be refunded directly in the TrainTime app subject to MTA refund processing guidelines and a $10 refund fee on certain passes.
How long are LIRR digital tickets valid?
One-way and round-trip tickets are valid for 60 days from the purchase date; unactivated tickets expire if not used within the validity window.
Dispute Rights & Fraud Prevention
If you did not commute on the LIRR, check whether a family member bought train tickets using your card.
If a station ticket vending machine charged your card without printing a ticket, contact LIRR customer service with the machine number.
How do I request an in-app ticket refund?
Open the MTA TrainTime app, select the unactivated ticket in your wallet, tap Ticket Options, and choose Refund Ticket.
What protections apply to fraudulent ticket charges?
Cardholders are protected against unauthorized billing under the Fair Credit Billing Act.
Independent reference — not affiliated with Long Island Rail Road / MTA. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- MTA LIRR Fares and Ticket Types https://new.mta.info
- MTA TrainTime App Information https://new.mta.info/help-center?ref=unknowncharges
Reviewed Aug 15, 2026 · high · About UnknownCharges