The short answer
A charge for LOUNGEKEY* AIRPORT CLUB represents an airport lounge entry or guest fee processed through the LoungeKey program by Collinson Group Ltd.
Why it shows up like this
LoungeKey provides airport lounge access embedded directly onto participating Mastercard and Visa credit or debit cards without requiring a separate physical membership card.
When you or your guests enter a lounge, fees are billed directly to your payment card under descriptors such as LOUNGEKEY* AIRPORT CLUB, LOUNGEKEY VISIT, or COLLINSON LOUNGEKEY.
Common reasons for this charge
- You used your credit card to enter an airport lounge where your card program requires a per-visit entry fee.
- You brought accompanying travel guests into a lounge exceeding your card's complimentary pass allowance.
- An authorized secondary cardholder accessed a partner airport lounge.
How to locate the invoice and cancel
- Log in to LoungeKey portal Go to loungekey.com or the LoungeKey app and log in using your cardholder profile.
- Review Lounge History Check the transaction and visit history section to verify lounge location, date, and guest charges.
- Contact LoungeKey Customer Service Call LoungeKey support at 1-800-351-3014 or email [email protected].
Frequently Asked Questions
Why was my card billed if my bank provides free LoungeKey access?
Banks frequently offer a limited number of free visits per year or free access for the primary cardholder only; subsequent visits or guest entries incur standard per-visit fees.
How long does a LoungeKey transaction take to post?
Lounge visits generally post to your credit card statement within 10 to 30 days after the airport visit date.
Dispute Rights & Fraud Prevention
If you did not visit an airport lounge on the charge date, verify whether an authorized user on your account used their card for lounge entry.
If an incorrect number of guests was recorded at check-in, contact LoungeKey customer service to request an adjustment.
How do I dispute an incorrect LoungeKey charge?
Contact LoungeKey customer services with your payment card digits and flight boarding pass within 30 days of the charge date.
What should I do if someone else used my card for lounge access?
Notify your card issuer immediately to report unauthorized card usage and request a replacement card.
Independent reference — not affiliated with Collinson Group Ltd. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- LoungeKey Terms and Conditions https://www.loungekey.com
- CFPB: Disputing Credit Card Charges https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges