The short answer
A charge from INCIDENT.IO* RESPOND corresponds to Slack-native incident response, automated postmortems, or on-call scheduling seat licenses from Incident Labs Inc.
Why it shows up like this
incident.io provides an incident management platform integrated into Slack and Microsoft Teams, managing emergency escalations, status communication, and post-incident reviews.
Descriptors appear as INCIDENT.IO* RESPOND, INCIDENT LABS, or INCIDENT.IO. Billed monthly or annually per active responder seat (e.g. $16 to $25 per user/month).
Don’t recognize it? Common scenarios
- An engineering or DevOps team enrolled new on-call responders into the platform.
- An ongoing team subscription renewed automatically on the corporate card.
- A trial of the on-call paging feature converted into a paid subscription.
How to locate the invoice and cancel
- Log in to incident.io Web Dashboard Open app.incident.io and sign in with your corporate Slack or Google account.
- review to Organization Settings Go to Settings > Billing to inspect active responder seats and download past invoices.
- Adjust Seats or Cancel Remove provisioned responder roles or contact [email protected] to terminate subscription.
Frequently Asked Questions
Who is billed as a responder on incident.io?
incident.io bills only for users with active responder roles who declare, manage, or participate in incident actions, while view-only stakeholders are free.
Can I receive a refund from incident.io?
Subscriptions are non-refundable. Cancellations take effect at the conclusion of the active billing agreement.
Dispute Rights & Fraud Prevention
If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.
Review your recent statements carefully and notify your financial institution within 60 days of the statement date.
What should I do if I do not recognize this charge?
First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does a billing dispute take to resolve?
Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.
Independent reference — not affiliated with Incident Labs Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- incident.io Pricing & Responder Plans https://incident.io
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges