The short answer
A charge from IDENTITYFORCE* EZSHIELD corresponds to an identity theft monitoring and credit restoration membership provided by Sontiq, Inc. (a TransUnion company).
Why it shows up like this
IdentityForce was acquired by Sontiq and subsequently TransUnion. The billing descriptor combines IdentityForce and EZShield brand names.
Descriptors include IDENTITYFORCE* EZSHIELD, SONTIQ*IDFORCE, or TRANSUNION SONTIQ, typically billing $17.95 to $23.95 monthly.
Common reasons for this charge
- A monthly or annual IdentityForce UltraSecure or UltraSecure+Credit subscription renewed.
- An employer-provided benefit transition converted to an employee-paid retail plan.
- An introductory discount ended after 12 months of service.
How to locate the invoice and cancel
- Sign In to IdentityForce Log in at secure.identityforce.com using your member credentials.
- review to Account Management Click on Settings and view Billing & Subscription.
- Contact Support to Cancel Submit a cancellation request online or phone customer service at 1-877-694-3367.
Frequently Asked Questions
Can I cancel IdentityForce online?
Depending on your plan type, you can cancel via account settings or by calling member support at 1-877-694-3367 during business hours.
Are IdentityForce fees refundable?
Monthly fees are non-refundable. Annual subscriptions may qualify for prorated cancellation depending on account contract terms.
Dispute Rights & Fraud Prevention
If you did not purchase this protection service, verify if a spouse or family member enrolled in credit monitoring.
If the transaction is unrecognized, report it to your card issuer under standard FCBA guidelines within 60 days.
What should I do if this charge is unrecognized?
Call IdentityForce at 1-877-694-3367 to confirm whether an account exists under your name, then contact your bank if fraud is suspected.
How long does a dispute resolution process take?
Under federal law, banks must resolve dispute investigations within two complete billing cycles (up to 90 days).
Independent reference — not affiliated with Sontiq, Inc. / TransUnion. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- IdentityForce Terms of Service https://www.identityforce.com
- CFPB: Understanding Credit Monitoring Services https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges