The short answer
A charge from HIGHTOUCH* DATA SYNC represents Composable Customer Data Platform (CDP), reverse ETL, or audience sync subscriptions from Hightouch Inc.
Why it shows up like this
Hightouch activates customer data from data warehouses directly into advertising platforms, email tools, and sales CRMs.
Descriptors include HIGHTOUCH* DATA SYNC, HIGHTOUCH INC, or HIGHTOUCH CLOUD. Pricing is determined by synced destination volume, workspace seats, or audience builder features.
Don’t recognize it? Common scenarios
- A marketing team set up ad audience syncs (e.g. Meta Ads, Google Ads) from Snowflake.
- An ongoing self-service Starter or Pro subscription auto-renewed.
- Customer 360 or Match Booster features were enabled.
How to locate the invoice and cancel
- Sign in to Hightouch Workspace Go to app.hightouch.com and log in with your admin credentials.
- Check Settings & Billing review to Settings > Billing to review sync counts, destination connections, and invoices.
- Downgrade to Free Tier Click Change Plan to downgrade to the free tier or cancel auto-renewals.
Frequently Asked Questions
What is a Composable CDP?
A Composable CDP leverages your existing data warehouse rather than storing customer data in a siloed third-party platform.
Can I use Hightouch for free?
Yes, Hightouch offers an Individual free tier for basic destination syncs.
Dispute Rights & Fraud Prevention
If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.
Review your recent statements carefully and notify your financial institution within 60 days of the statement date.
What should I do if I do not recognize this charge?
First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does a billing dispute take to resolve?
Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.
Independent reference — not affiliated with Hightouch Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Hightouch Pricing Plans https://hightouch.com
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges