The short answer
A charge for HAWAIIAN AIR* UPGRADE represents an Extra Comfort seat upgrade, preferred seat assignment, or baggage fee from Hawaiian Holdings, Inc.
Why it shows up like this
Hawaiian Airlines bills Extra Comfort seating (extra legroom, priority screening, personal power outlet) and ancillary travel services as separate transactions from base airfare tickets.
Descriptors typically appear as HAWAIIAN AIR* UPGRADE, HAWAIIAN AIRLINES SEAT, or HAL*EXTRA COMFORT.
Common reasons for this charge
- You selected an Extra Comfort seat assignment during booking or check-in on hawaiianairlines.com.
- You upgraded seat accommodations on an inter-island or transpacific flight itinerary.
- A travel companion purchased premium seating on a shared Hawaiian Airlines reservation.
How to locate the invoice and cancel
- Manage trip on HawaiianAirlines.com Go to hawaiianairlines.com and click Manage Flights using your 6-character confirmation code.
- Review electronic ticket receipts Inspect your email confirmation for the secondary EMD receipt issued for your seat upgrade.
- Contact Hawaiian Airlines Reservations Call Hawaiian Airlines customer support at 1-800-367-5320 for assistance with reservations.
Frequently Asked Questions
Is a Hawaiian Airlines Extra Comfort upgrade refundable?
If you cancel your flight or if Hawaiian Airlines is unable to provide Extra Comfort seating due to aircraft changes, the upgrade fee is refunded to your original payment method.
Why was the upgrade billed as a separate transaction?
Hawaiian Airlines processes post-booking seat upgrades as standalone electronic document transactions separate from the initial ticket.
Dispute Rights & Fraud Prevention
If you did not book travel with Hawaiian Airlines, verify whether an authorized cardholder purchased tickets or upgrades.
If the charge is unauthorized, notify Hawaiian Airlines fraud department and dispute the transaction with your card issuer within 60 days.
How can I verify the ticket number on a Hawaiian Airlines charge?
Hawaiian Airlines charges reference a 13-digit ticket or document number starting with 173 on bank statement lines.
What happens if Hawaiian Airlines cancels my flight?
Under DOT regulations, Hawaiian Airlines must provide a full cash refund for all unused ticket and ancillary upgrade fees.
Independent reference — not affiliated with Hawaiian Holdings, Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Hawaiian Airlines Extra Comfort Information https://www.hawaiianairlines.com
- U.S. DOT Aviation Consumer Protection https://www.transportation.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges