What is the GOOD TO GO charge?

What is the Good To Go charge?

A statement charge labeled GOOD TO GO is an electronic toll collection payment processed by Good To Go! Tolls, the automated tolling system managed by the Washington State Department of Transportation. Drivers encounter Good To Go! Tolls when crossing the State Route 520 floating bridge, using the Tacoma Narrows Bridge, or traveling through the State Route 99 tunnel in Seattle.

This charge typically posts under one of two billing mechanisms. If you maintain a registered prepaid account linked to a vehicle pass, the system automatically replenishes your balance from your credit card whenever your account falls below a preset threshold (commonly $30). Drivers without an active pass have their license plates photographed and receive Pay By Mail toll bills. Travelers renting cars in the Puget Sound area also experience these fees forwarded to their payment card.

To review the trips behind the charge, log into your profile at the official MyGoodToGo.com portal to inspect your travel history and payment receipts. Scammers frequently send fraudulent text messages claiming unpaid highway fees, so never click billing links received via SMS. If you have not traveled through Washington state and do not own a registered vehicle with the agency, contact your card issuer promptly to report the transaction as potential fraud.

Account Types and Phishing Scams

You may have a pre-paid account that automatically refills when the balance gets low, or a pay-as-you-go account where tolls are charged automatically twice a month.

Be aware that scammers often impersonate toll agencies. WSDOT does not send text messages asking for payment. Only manage your account through the official MyGoodToGo.com website.

1. Step 1 Log in directly to your account at the official website (MyGoodToGo.com) to view your statement and payment activity.
2. Step 2 If you do not have an account and do not recognize the charge, contact your bank immediately to dispute the transaction.

Dispute Rights & Fraud Prevention

If you were billed for toll trips after selling a vehicle or believe a camera misread your license plate, file a formal dispute directly through your MyGoodToGo.com account within 60 days.

Under federal banking regulations, you retain the right to dispute charges with your credit card provider if your payment details were compromised by unauthorized third parties.

Frequently asked questions

Verified sources

Every claim on this page is checked against official sources — open them to confirm before you call your bank.

• CFPB: Disputing Credit Card Charges https://www.consumerfinance.gov
• FTC: Fair Credit Billing Act https://consumer.ftc.gov