The short answer
A charge from GRAFANA* CLOUD PRO corresponds to managed Grafana dashboards, Prometheus metrics, Loki logs, or Tempo traces billed by Grafana Labs Inc.
Why it shows up like this
Grafana Cloud provides a fully managed LGTM stack (Loki for logs, Grafana for visualization, Tempo for traces, Mimir for Prometheus metrics) without self-hosting overhead.
Descriptors display as GRAFANA* CLOUD PRO, GRAFANA LABS, or GRAFANA NYC. Billing is based on active user seats ($29/user/mo for Pro) plus metered ingestion exceeding generous free tier quotas.
Don’t recognize it? Common scenarios
- A Prometheus or Loki agent forwarded metrics or logs exceeding the 10k series or 50 GB monthly free allowances.
- An ongoing Pro subscription renewed automatically on the account card.
- New Grafana dashboard viewer or editor user seats were invited to your organization.
How to locate the invoice and cancel
- Log in to Grafana Cloud Portal Open grafana.com and log in with your Grafana Cloud account.
- View Organization Billing review to My Account > Billing/Usage to view an itemized breakdown of metrics, logs, traces, and invoices.
- Downgrade to Free Plan Select Change Plan and choose the Free tier to stop recurring monthly subscription fees.
Frequently Asked Questions
What is included in the Grafana Cloud Free tier?
The free tier includes 10k Prometheus metric series, 50 GB of Loki logs, 50 GB of Tempo traces, and access for up to 3 users.
Can I receive a refund from Grafana Labs?
Grafana Cloud usage charges are non-refundable. Downgrading to the Free plan prevents future billings.
Dispute Rights & Fraud Prevention
If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.
Review your recent statements carefully and notify your financial institution within 60 days of the statement date.
What should I do if I do not recognize this charge?
First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does a billing dispute take to resolve?
Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.
Independent reference — not affiliated with Grafana Labs Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Grafana Cloud Pricing & Feature Tiers https://grafana.com
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges