The short answer
This is a legitimate charge from GoToMeeting.
What is the GoToMeeting charge?
A GOTOMEETING statement descriptor appears when you or someone on your team pays for software from GoToMeeting, the video conferencing platform operated by GoTo (formerly LogMeIn, Inc.). GoToMeeting provides web conferencing and screen sharing tools for individuals and corporate teams. The charge typically posts to your credit card or bank account under GOTOMEETING or related variants like GOTO TECHNOLOGIES.
This charge usually stems from a monthly or annual subscription renewal. Common triggers include an auto-renewing Pro or Business license, an expired 14-day free trial that converted into a paid plan, or seat additions made by an administrator within your organization. Because annual plans renew automatically without requiring manual authorization each billing cycle, cardholders often forget about recurring software agreements established months earlier.
If you do not recognize this transaction, check your email for receipts from GoTo or LogMeIn, and ask coworkers or family members who share access to company cards. You can manage your subscription directly by logging into the GoTo admin center and disabling auto-renewal under the billing tab. When an unknown charge appears without any associated account or purchase history, contact GoTo customer support immediately or notify your card issuer to block unauthorized billing.
Free Trials and Subscriptions
If you signed up for a free trial and did not cancel before the trial period ended, the account may have automatically converted into a paid subscription.
The charge could also result from adding new user licenses or premium features to an existing business account.
- Step 1 Search your email inboxes for receipts or invoices from 'GoTo' or 'LogMeIn' to confirm the account details and billing cycle.
- Step 2 Log in to your account at the GoTo official website to view your current subscription status and cancel if necessary. If subscribed via an app store, cancel through your device settings.
Can I dispute the charge with my bank?
If you are certain the charge is fraudulent or unauthorized and cannot resolve it with GoTo, contact your bank to report it as an unauthorized transaction.
Dispute Rights & Fraud Prevention
If GoTo customer support cannot locate an active account under your email addresses, file a billing dispute with your card issuer under the Fair Credit Billing Act.
Reporting unauthorized charges prompts your bank to issue a temporary credit and replace compromised card numbers to prevent future billing attempts.
Frequently asked questions
Is the GOTOMEETING charge legitimate?
If you authorized a payment to GoToMeeting, then yes. This is the statement descriptor used by GoToMeeting. GoToMeeting
Independent reference — not affiliated with GoToMeeting. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- CFPB: Disputing Credit Card Charges https://www.consumerfinance.gov
- FTC: Fair Credit Billing Act https://consumer.ftc.gov
Reviewed Aug 5, 2026 · low · About UnknownCharges