The short answer
The registry records Gorgias Ecommerce Customer Support Platform as a possible interpretation of GORGIAS* ECOMM SUPPORT. This descriptor-to-company association has not passed claim-level evidence review. Compare the exact line, amount and posted status with your own receipt or account activity; the name alone cannot confirm the merchant or whether you authorized the payment.
What do the parts of GORGIAS* ECOMM SUPPORT mean?
- GORGIAS * ECOMM SUPPORT
- Before the asterisk, "GORGIAS" usually names the platform or parent company. After it, "ECOMM SUPPORT" usually names the product, store or order. How descriptors work →
The notes below are unreviewed registry explanations, not confirmation of merchant identity, authorization or current policy. Claim-level source review is pending for this entry.
Why it shows up like this
Unreviewed registry note: This charge appears on an automated monthly billing cycle based on the support plan selected by your business. Unlike conventional software that charges per support agent, Gorgias prices its services on monthly ticket volume tiers. When customer inquiry volume surges following a marketing promotion or seasonal rush, the system automatically bills for higher ticket tiers or overage fees. Statements also reflect automated AI add-ons, such as Gorgias Automate, which resolves delivery status inquiries without human agent intervention.
Unreviewed registry note: To review your invoice or adjust your plan, sign in to your store workspace at yourstore.gorgias.com and navigate to the Settings and Billing tab. Store owners can inspect monthly ticket consumption and review downloadable receipts. You can also downgrade your plan directly from the portal. If you installed Gorgias through the Shopify App Store, uninstalling the app from your Shopify admin panel automatically stops future charges. If your company never operated an ecommerce business, notify your card issuer immediately to report unauthorized billing.
Don’t recognize it? Common scenarios
Unreviewed registry note: Unexpected Gorgias charges often stem from automatic ticket volume overages or add-on features activated by your ecommerce operations team.
- Unreviewed registry note: An online ecommerce store connected Gorgias to manage Shopify customer emails and chat.
- Unreviewed registry note: A holiday sales spike exceeded monthly ticket allotments, triggering ticket overage tiers.
- Unreviewed registry note: Gorgias Automate AI agent handled customer order tracking inquiries.
Frequently Asked Questions
How is Gorgias priced?
Unreviewed registry note: Gorgias charges based on the number of customer support tickets resolved per month rather than per agent seat.
Dispute Rights & Fraud Prevention
Unreviewed registry note: If your corporate card was used without authorization for an unknown ecommerce helpdesk account, contact your issuing bank to open a billing dispute. You should also reach out to Gorgias support to identify and freeze the fraudulent workspace.
Independent reference — not affiliated with Gorgias Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Sources and evidence
Sources may support different parts of this page. A company homepage does not establish a statement descriptor, refund policy or contact detail. Check the claim notes and your own receipt before acting.
- Gorgias Ecommerce Helpdesk Pricing https://www.gorgias.com
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov
Evidence review pending · pending · About UnknownCharges