The short answer
The registry records Gogo In-Flight Internet Pass / Subscription as a possible interpretation of GOGO* INFLIGHT INTERNET. This descriptor-to-company association has not passed claim-level evidence review. Compare the exact line, amount and posted status with your own receipt or account activity; the name alone cannot confirm the merchant or whether you authorized the payment.
What do the parts of GOGO* INFLIGHT INTERNET mean?
- GOGO * INFLIGHT INTERNET
- Before the asterisk, "GOGO" usually names the platform or parent company. After it, "INFLIGHT INTERNET" usually names the product, store or order. How descriptors work →
The notes below are unreviewed registry explanations, not confirmation of merchant identity, authorization or current policy. Claim-level source review is pending for this entry.
Why it shows up like this
Unreviewed registry note: A credit card line item reading GOGO* INFLIGHT INTERNET corresponds to onboard satellite and air-to-ground connectivity managed by Gogo Inc. / Intelsat. This merchant descriptor identifies a Gogo In-Flight Internet Pass / Subscription purchased during commercial flights across participating airline carriers. Commercial airlines partner with Gogo and Intelsat to deliver in-cabin Wi-Fi networks and messaging capabilities while aircraft are in transit.
Unreviewed registry note: The charge generally stems from two scenarios: an ad-hoc single-flight internet access pass or a recurring monthly airline subscription plan. Passengers frequently purchase single-use hourly or full-flight access passes via the captive Wi-Fi portal on their laptop or mobile phone. However, business travelers often choose monthly unlimited or airline-specific plans that automatically rebill each month. If you purchased a recurring monthly pass for a business trip, the subscription continues billing indefinitely until you manually terminate it.
Common reasons for this charge
- Unreviewed registry note: You purchased a flight session or hour pass while connected to aircraft Wi-Fi.
- Unreviewed registry note: A monthly Gogo Inflight Internet subscription renewed automatically.
- Unreviewed registry note: A family member used your card to access internet during a recent flight.
Dispute Rights & Fraud Prevention
Unreviewed registry note: If you did not fly or sign up for Gogo services, verify whether a family member initiated a subscription pass.
How do I reach Gogo customer care?
Unreviewed registry note: Call 1-877-350-0038 or initiate live chat at gogoair.com/support for account assistance.
Independent reference — not affiliated with Gogo Inc. / Intelsat. Billing names and policies change; verify with the merchant or your bank before acting.
Sources and evidence
Sources may support different parts of this page. A company homepage does not establish a statement descriptor, refund policy or contact detail. Check the claim notes and your own receipt before acting.
- Gogo Inflight Customer Support & Plans https://www.gogoair.com
- CFPB: Disputing Billing Errors https://www.consumerfinance.gov
Evidence review pending · pending · About UnknownCharges