What is the GOG.COM charge?

What is the GOG.COM charge?

A transaction labeled GOG.COM on your credit card or bank account represents a digital purchase processed through GOG.com, the digital game storefront operated by CD Projekt. Specializing in DRM-free computer games and classic PC releases, GOG.com allows gamers to buy software licenses that do not require continuous online verification or client activation.

The charge occurs when you or a household member buys a video game or downloadable content (DLC) during seasonal sales promotions. Because GOG.com operates out of Poland, some United States financial institutions classify the payment as a cross-border transaction, occasionally assessing a separate 1% to 3% international foreign transaction fee. If the amount on your statement is slightly higher than the published cart price, that variance results from your bank's currency conversion fee rather than an overcharge by GOG.com.

To verify your order details, log in to your account at gog.com, open your profile menu, and select Orders and Settings to view your transaction history and download digital invoices. GOG.com maintains a generous 30-day refund policy for games even if they have been downloaded and played. If you do not own a gaming account and confirmed that family members made no purchases, your card details may have been compromised. Contact your banking institution immediately to block the card and dispute the unauthorized charge.

International Transaction Fees

If the amount on your statement is slightly higher than the price you saw at checkout, it is likely an international transaction fee charged by your bank, not GOG.

GOG is based in Poland, and many banks charge a fee for transactions processed by foreign companies. GOG only charges the exact amount shown in your cart.

1. Step 1 Confirm if anyone else who has access to your card or PayPal account made the purchase.
2. Step 2 If you have an account, log in and check your 'Orders and Settings' to see if there is a matching transaction.

Dispute Rights & Fraud Prevention

Under federal consumer banking rules, you have 60 days from the statement date to dispute unauthorized digital entertainment charges. If you confirm that your card was billed without your knowledge on GOG.com, contact your card issuer immediately to report card fraud.

Frequently asked questions

Verified sources

Every claim on this page is checked against official sources — open them to confirm before you call your bank.

• CFPB: Disputing Credit Card Charges https://www.consumerfinance.gov
• FTC: Fair Credit Billing Act https://consumer.ftc.gov