The short answer
GEARBOX *GAMES STORE represents an authentic purchase from Gearbox Publishing (Take-Two Interactive), publishers of Remnant II, Risk of Rain, Neverwinter, and Star Trek Online.
Why Gearbox Publishing Appears on Your Statement
A line item showing GEARBOX *GAMES STORE reflects a verified digital entertainment purchase processed by Gearbox Publishing SF (Take-Two). Gearbox Publishing oversees major PC and console game franchises, including Remnant II and Risk of Rain, along with long-running multiplayer online titles such as Neverwinter and Star Trek Online. Similar to purchases made on Steam or through parent publisher Take-Two, transactions under this descriptor represent authorized game software or in-game content.
This charge occurs when a player purchases full game downloads or virtual Zen currency used in free-to-play MMOs. If you or a family member purchased virtual currency packs on the Arc platform or bought a digital game code directly through gearboxpublishing.com, the transaction routes through Gearbox payment processors under this label. Charges can also originate from pre-orders or seasonal battle passes that process when released.
If you do not recognize this transaction, check with household members who play PC or console games, and review order histories across Steam or Arc gaming accounts. Digital purchases on platforms like Steam follow established return policies, typically granting refunds within 14 days of purchase if played for less than two hours. For direct web store purchases, submit a support ticket at support.gearboxpublishing.com or call their customer support line at 1-888-294-8844 with your transaction details.
- Digital video game purchase of Remnant II, Risk of Rain, or Homeworld 3
- Purchase of Zen in-game currency for Star Trek Online or Neverwinter
- Expansion DLC bundle or soundtrack purchase
- Authorized gaming purchase made by a PC or console gamer in your home
- Check whether anyone in your household plays Remnant II, Neverwinter, or Star Trek Online.
- Check the player's gaming platform order receipts (Steam, Epic, or Arc games account).
- Check your email inbox for electronic receipts sent from gearboxpublishing.com or platform stores.
How can I request a refund for a Gearbox game?
Refund requests are processed through the digital platform where the purchase was made (such as Steam's 14-day/2-hour gameplay window).
How do I contact Gearbox Publishing support?
Visit support.gearboxpublishing.com to submit a ticket with your order ID and platform username.
Independent reference — not affiliated with Gearbox Publishing SF (Take-Two). Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Gearbox Publishing Official Site https://www.gearboxpublishing.com/
- Gearbox Publishing Customer Support https://support.gearboxpublishing.com/
Reviewed Sep 11, 2026 · high · About UnknownCharges