The short answer
FRONTIER *DEV STORE represents an authentic purchase from Frontier Developments plc, British creators of space simulation Elite Dangerous and management simulators Planet Zoo, Planet Coaster, and Jurassic World Evolution.
Why Frontier Developments Appears on Your Credit Card
A transaction labeled FRONTIER *DEV STORE on your bank or credit card statement represents a direct digital gaming purchase from Frontier Developments plc, a video game developer and publisher based in Cambridge, England. This merchant descriptor is used for Frontier Developments Elite Dangerous ARX & Simulation DLC orders completed through the studio's proprietary web store at frontierstore.net. On some payment networks, this line item may appear under descriptors such as FRONTIER DEVELOPMENTS, FRONTIERSTORE.NET, or FRONTIER CAMBRIDGE UK.
This charge occurs when a player purchases in-game currency or downloadable game expansions. Common examples include ARX virtual currency packs for Elite Dangerous ship cosmetics or animal habitat expansions for Planet Zoo. Unlike gaming marketplaces like Steam Games where third-party publisher titles are bundled into a single checkout, direct web store orders process under Frontier's dedicated merchant account.
Because gamers often buy virtual currencies or simulation DLC during seasonal promotions, unrecognized transactions are frequently made by a family member or household gamer. If you play simulation titles like those from Paradox Interactive or CCP Games (EVE Online), check your recent order history or email receipts sent from [email protected]. You can review digital keys and transaction details by logging into frontierstore.net. If nobody in your household initiated the purchase, contact Frontier customer support through customersupport.frontier.co.uk and notify your card issuer to dispute the unauthorized charge.
- Purchase of Elite Dangerous ARX virtual currency packs for cockpit and ship paint jobs
- Purchase of Planet Zoo or Planet Coaster expansion habitat DLC packs
- Digital video game purchase of Jurassic World Evolution or F1 Manager
- Authorized simulation gaming purchase made by a family member
- Check whether anyone in your household plays Elite Dangerous or Planet Zoo.
- Log into frontierstore.net to review order receipts and digital product keys.
- Check your email inbox for order confirmations sent from [email protected].
Can ARX points in Elite Dangerous be refunded?
Virtual currency (ARX) that has been spent in-game cannot be refunded. Unspent currency packages can be reviewed by submitting a ticket to Frontier customer support.
How do I reach Frontier Developments support?
Submit a support ticket through customersupport.frontier.co.uk with your account email and invoice number.
Independent reference — not affiliated with Frontier Developments plc. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Frontier Developments Official Site https://www.frontier.co.uk/
- Frontier Customer Support Portal https://customersupport.frontier.co.uk/
Reviewed Sep 11, 2026 · high · About UnknownCharges