The short answer
A vehicle rental fee, security deposit hold, or post-rental damage charge from Enterprise Rent-A-Car (Enterprise Holdings).
Decoding ENTERPRISE *RENT-A-CAR
A transaction listed as ENTERPRISE *RENT-A-CAR on your statement originates from Enterprise Holdings, Inc., the parent entity behind Enterprise Rent-A-Car and sister brands like National Car Rental and Alamo Rent A Car. This descriptor covers standard vehicle rental fees, security deposit authorization holds, and post-trip incidental billings. When you pick up a vehicle at an airport counter or local branch, Enterprise places an authorization hold on your credit or debit card that typically equals the estimated rental total plus a temporary security buffer between $200 and $400.
If the charge appears several days or weeks after returning the vehicle, it usually reflects post-rental adjustments rather than the initial booking cost. Enterprise processes automated electronic toll passes through third-party highway billing programs, which post after municipal toll authorities transmit roadway usage data. Other delayed charges can stem from fuel replacement fees if the car was returned below the recorded checkout level, or unexpected cleaning fees assessed after vehicle return inspection.
To inspect the specific line items behind the billing, visit enterprise.com/receipts and enter your rental agreement number or driver's license details to download a complete itemized invoice. Check whether the line item represents a pending authorization or a finalized charge, since temporary authorization holds routinely drop off within three to five business days. If you find an erroneous charge for toll transponders or damage, contact the rental branch location directly. Speaking with the local branch manager is often the fastest path to resolving billing discrepancies before filing a formal credit card dispute.
- Review Enterprise Receipt Go to enterprise.com/receipts to download your itemized post-rental PDF invoice.
- Verify Fuel Return Level Refueling fees apply if the car was returned below the recorded checkout fuel level.
- Check Electronic Toll Charges Highway tolls incurred are billed post-rental via Enterprise's automated toll program.
Hold Release and Disputes
Security deposit authorization holds typically drop off within 3 to 5 business days after the car is returned undamaged.
If you notice an unexpected cleanup or mileage fee on your invoice, contacting the local rental branch manager provides rapid resolution.
Disputing a car rental contract without contacting Enterprise risks inclusion on their internal restricted renter registry.
Why did Enterprise Holdings, Inc. charge my card or bank account?
Charges from Enterprise Holdings, Inc. under statement descriptor "ENTERPRISE *RENT-A-CAR" usually correspond to authorized direct purchases, digital orders, or recurring membership renewals.
How do I cancel future charges or dispute an error with Enterprise Holdings, Inc.?
Log in to your Enterprise Holdings, Inc. account portal at https://www.enterprise.com/en/help.html to cancel your subscription or request an order adjustment.
Independent reference — not affiliated with Enterprise Holdings, Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Enterprise Rent-A-Car Rental Policies https://www.enterprise.com/en/help/rental-policies.html
- FTC Consumer Advice on Vehicle Rental Protections https://www.ftc.gov
Reviewed Sep 11, 2026 · high · About UnknownCharges