The short answer
The registry records ChowNow as a possible interpretation of CHOWNOW ONLINE ORDER. This descriptor-to-company association has not passed claim-level evidence review. Compare the exact line, amount and posted status with your own receipt or account activity; the name alone cannot confirm the merchant or whether you authorized the payment.
The notes below are unreviewed registry explanations, not confirmation of merchant identity, authorization or current policy. Claim-level source review is pending for this entry.
What is ChowNow?
Unreviewed registry note: A charge listed as CHOWNOW ONLINE ORDER on your bank or credit card statement comes from ChowNow, Inc., an online ordering system that independent restaurants use to process pickup and takeout orders. Instead of relying on delivery marketplaces, many local eateries embed ChowNow directly into their websites and mobile apps. When you place a food order through one of these partner websites, the transaction clears through the platform's payment processor, meaning the charge shows up as ChowNow instead of the individual restaurant's name.
Unreviewed registry note: This line item commonly appears after you order takeout or delivery from a local pizzeria or neighborhood cafe. Unlike third-party apps that take high commissions from the restaurant, ChowNow charges food businesses a flat monthly software fee. Because the merchant uses ChowNow's payment processing backend, your credit card statement records ChowNow, Inc. or CHOWNOW ONLINE ORDER as the billing merchant of record, which often confuses customers looking for the specific restaurant they visited.
Unreviewed registry note: If you do not recall ordering takeout recently, search your email inbox for receipts from eat.chownow.com or [email protected]. The digital receipt lists the exact restaurant name and order total. If another household member placed the order using a shared card, the timestamp on your statement usually matches meal hours. If no one in your household recognizes the purchase and you cannot find a matching receipt, contact ChowNow diner support through their website at https://www.chownow.com or call your card issuer to report an unauthorized transaction.
Why was I charged?
- Unreviewed registry note: You placed a food order on a local restaurant's website that uses ChowNow's checkout system.
- Unreviewed registry note: You used the ChowNow app to discover and order from independent restaurants nearby.
How to identify the restaurant
- Search your email inbox Unreviewed registry note: Look for emails from 'ChowNow' or 'eat.chownow.com' to find the digital receipt, which will list the specific restaurant you ordered from.
- Check the ChowNow app Unreviewed registry note: If you have the ChowNow app installed, your order history will show all recent transactions.
Frequently asked questions
What can the CHOWNOW ONLINE ORDER lookup establish?
It provides a reference for this exact statement wording and the registry's recorded interpretation. It cannot establish that you authorized the payment or confirm the merchant from a name match. Inspect this entry's evidence status and compare the original transaction with your account records.
What should I ask my issuer about CHOWNOW ONLINE ORDER?
Provide the exact descriptor, amount, date and pending or posted status. Ask which transaction system was used and which merchant or originator details are available. Explain any suspected error or unauthorized payment explicitly and keep the institution's response.
Independent reference — not affiliated with ChowNow. Billing names and policies change; verify with the merchant or your bank before acting.
Sources and evidence
Sources may support different parts of this page. A company homepage does not establish a statement descriptor, refund policy or contact detail. Check the claim notes and your own receipt before acting.
- ChowNow Homepage https://www.chownow.com
- ChowNow Diners Support https://eat.chownow.com
Evidence review pending · pending · About UnknownCharges