What is the CCBILL EU (Variant of CCBILL.COM *SITENAME) charge?

Why it shows up like this

CCBill, LLC is an Arizona-based payment processor founded in 1998. It specializes in billing for industries that mainstream processors like Stripe or PayPal won't touch — most commonly adult entertainment websites, dating platforms, and certain gaming or fan content sites. When you subscribe to one of these sites, the charge does not appear under the site's own name. Instead, CCBill bills your card under its own descriptor: CCBILL.COM followed by an asterisk and a short site code. That code may look nothing like the website name you remember, which is why this charge catches people off guard.

Recurring CCBILL charges are live subscriptions that renew automatically until you cancel them. Trial memberships — often $1–$5 for a few days — are a very common trigger. When the trial ends, the subscription converts to the full monthly rate (commonly $19.95–$39.95) without a separate notification. Cross-sale checkboxes at the point of signup can also enroll you in a second site's subscription at the same time, so two separate CCBILL charges for the same amount are not unusual.

To find out exactly which site you're subscribed to, go to support.ccbill.com and use the consumer lookup tool. Enter the email address or card number used at signup and CCBill will show your active subscriptions with the actual merchant site name. You can cancel directly through CCBill — you don't need to contact the merchant site itself. If you see a CCBill charge you cannot connect to any signup, check for those trial-period or cross-sale subscriptions before escalating to a bank dispute.

Don't recognize it? You might still

• The site code after the asterisk may not resemble the site's actual name.
• Trial memberships convert to recurring billing at higher rates.
• Cross-sales (a checkbox at signup) can add a second site's subscription.

What to do, in order

1. Use CCBill's self-service lookup support.ccbill.com finds subscriptions by email or card number and shows the actual site.
2. Cancel through CCBill directly CCBill handles cancellations for its merchant sites — you don't need to contact the site itself.
3. Watch for cross-sale add-ons Check whether more than one subscription is active from a single signup, and kill both.

Quick questions

Dispute Rights & Fraud Prevention

If the CCBill lookup shows no subscription tied to your email or card, and you are confident you never signed up for the site, file a dispute with your card issuer. Under the Fair Credit Billing Act, you have 60 days from the statement date to dispute an unauthorized charge. Report the card details as potentially compromised so your issuer can watch for further fraud. CCBill also maintains a fraud reporting channel at support.ccbill.com for consumers who believe their card was used without authorization.

Frequently asked questions

The original descriptor

This line is a variant of CCBILL.COM *SITENAME — read the full entry for confirmation steps, support contacts, and everything else that applies here.

Part of a family

CCBILL.COM *SITENAME is one of the CCBILL* charges lines — see the whole family decoded.

Verified sources

Every claim on this page is checked against official sources — open them to confirm before you call your bank.

• CCBill — consumer support https://support.ccbill.com
• CCBill — cancel a subscription https://ccbill.com