The short answer
EPOCH.COM is another major payment processor for adult and high-risk subscription sites. Like CCBill, the processor's name replaces the site's, and its lookup tool decodes which membership is billing.
Why it shows up like this
A line reading EPOCH.COM *SITE on your bank or credit card statement indicates a transaction processed by Epoch Payment Solutions. Epoch is a long-standing third-party payment gateway specializing in high-risk merchant processing, including adult entertainment and online dating services. Much like CCBill or Segpay, Epoch provides discreet billing services so that the specific, often sensitive website title does not appear on public bank statements. Instead, the entry is labeled with Epoch's web domain followed by a coded site abbreviation.
This charge most commonly stems from an active recurring membership or a promotional introductory trial that converted into a full monthly billing plan. Many digital entertainment platforms offer discounted introductory access, such as a two-day or three-day trial, that automatically renews at standard pricing (frequently $29.95 to $34.95 monthly) unless cancelled before the trial window expires. Because the billing descriptor shows the payment processor rather than the consumer brand, cardholders frequently fail to recognize the charges when they recur each month.
You do not need to guess which specific website generated the debit. Epoch maintains an automated self-service transaction lookup portal at epoch.com. By entering your payment card digits and email address, you can view the exact website name and submit an immediate cancellation request. If the lookup tool returns an unfamiliar service and you confirm that nobody in your household initiated the charge, notify your card issuer to dispute the unauthorized transaction and replace your card.
Don’t recognize it? You might still
Discreet payment processors intentionally mask the underlying website name, which often leads to confusion during monthly statement reviews. Low-cost promotional access periods also roll quietly into full recurring subscriptions.
- The site name is truncated or coded in the descriptor.
- Trials convert to recurring monthly billing.
- Old memberships can renew for years if never cancelled.
What to do, in order
Follow these practical steps to identify the merchant and cancel recurring charges without delay.
- Use Epoch's payment lookup epoch.com's support page finds transactions by card number and email, naming the site.
- Cancel via the same portal Epoch processes cancellations directly with immediate confirmation.
- Escalate to a dispute only after lookup Their lookup resolves most cases; genuine unknowns after that point are fraud claims for your bank.
Quick questions
Find answers below about decoding your statement and retrieving exact merchant details through Epoch.
How do I find out which site this is?
Epoch's billing-support lookup takes your card's last digits and email and returns the exact membership — faster and more precise than guessing.
Dispute Rights & Fraud Prevention
If the billing lookup shows no legitimate activity by you or your family, report the compromised card details to your financial institution for a fraud investigation.
Frequently asked questions
Is the EPOCH.COM *SITE charge legitimate?
If you authorized a payment to A site billed via Epoch, then yes. This is the statement descriptor used by Epoch Payment Solutions. Epoch Payment Solutions
Independent reference — not affiliated with Epoch Payment Solutions. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Epoch — cancel a subscription https://www.epoch.com
- Epoch — billing support contact https://epoch.com
Reviewed Aug 3, 2026 · high · About UnknownCharges