What is the CAMEO *VIDEO REQUEST charge?

Decoding CAMEO *VIDEO REQUEST

A statement entry labeled CAMEO *VIDEO REQUEST represents a charge from Baron App, Inc. (Cameo), the online marketplace that connects fans with actors, athletes, musicians, and internet creators. When you book through the platform, you purchase a personalized celebrity video shoutout or a direct message greeting. Transactions also appear under statement aliases such as CAMEO.COM, BARON APP INC, or CAMEO *SHOUTOUT. Prices vary by creator, from $10 for newer online creators to hundreds of dollars for well-known figures.

Most cardholders encounter this charge after ordering a video gift for a milestone such as a birthday or retirement. When you submit your booking prompt, Cameo places an initial authorization hold on your card for the total order amount. The creator has seven days to review the prompt and record the video. The payment only transitions from a temporary pending hold to a settled charge once the talent uploads the finished recording to the platform. If the creator runs out of time or declines the booking, the temporary hold simply expires and releases back to your available balance.

If you do not recognize this transaction, check with relatives or household members who share access to your computer or payment cards. Someone may have booked a shoutout using your saved autofill credentials or an app store account. You can verify your purchase history by visiting your account dashboard at cameo.com/orders or checking your inbox for confirmation emails from Baron App, Inc. If no one in your household placed this order, contact your card issuer immediately to report unauthorized card use and dispute the billing.

1. Check Cameo Profile Log into cameo.com/orders to review your video request status and download links.
2. Review 7-Day Expiration If the celebrity does not fulfill the video within 7 days, the hold expires and your card is not charged.

Refunds and Talent Fulfillment

Because Cameo shoutouts are custom digital creations recorded specifically for the buyer, fulfilled orders are final and non-refundable once the talent uploads the video. Baron App, Inc. does not grant refunds if you change your mind, entered incorrect details, or no longer need the greeting. If a celebrity failed to follow your explicit instructions or delivered an incomplete video, you can submit an appeal through the Cameo Help Center at https://help.cameo.com for review by customer support.

Unfulfilled orders are protected by Cameo's automatic cancellation system. If a creator fails to record and submit the video within the seven-day fulfillment window, the pending charge cancels automatically. The authorization hold releases on your credit card within three to five business days depending on your financial institution. If you originally paid with Cameo promotional balance or account credits, those funds return directly to your account wallet for future bookings.

Verified sources

Every claim on this page is checked against official sources — open them to confirm before you call your bank.

• Cameo Terms of Service and Fulfillment Policy https://www.cameo.com/terms
• FTC Consumer Advice on Digital Creator Marketplaces https://www.ftc.gov