The short answer
A Broadway or West End theatre ticket purchase booked through Broadway.com, a commercial theatre retail and concierge agency operated by Key Brand Entertainment.
Decoding BROADWAY *TICKETS
A statement entry labeled BROADWAY *TICKETS indicates a Commercial Broadway theatre ticket agency purchase completed through Broadway.com. Managed by parent company Key Brand Entertainment (Broadway.com), the website functions as a premier independent ticketing vendor and theatre concierge. It sells reserved seating for Broadway shows in New York City, West End productions in London, and touring theatrical productions across the United States.
These charges post directly when you buy show admission, purchase Broadway gift certificates, or package tickets with hotel reservations. Your bank statement may display descriptors such as BROADWAY *TICKETS, BROADWAY.COM, THEATRE DIRECT NY, or BROADWAY ACROSS AMERICA. Ticket buyers often notice that totals run higher than official venue box offices. Because Broadway.com acts as an independent retail broker rather than a primary box office vendor like Telecharge, SeatGeek, or Criterion Ticketing, orders include substantial convenience fees and concierge surcharges added to the face value of the tickets.
If you find this transaction on your statement, check your inbox for an order confirmation email from Broadway.com containing your show date, theatre location, and seat assignments. Confirm whether friends or family members used your credit card to plan a theatre outing or redeem a holiday gift voucher. If you need help with your reservation, visit broadway.com/help with your order confirmation number ready. If nobody authorized the ticket order and you suspect payment card fraud, report the unauthorized charge to your card issuer immediately.
- Review Order Confirmation Search email for 'Broadway.com Order' to inspect show time, theater, and seat assignment.
- Verify Gift Certificate Redemptions Balances remaining after gift certificate redemptions post under this descriptor.
Refunds and Cancellation Terms
All ticket sales on Broadway.com are strictly final once an order is placed. The broker does not grant voluntary cancellations, refunds, or seat exchanges if your personal schedule changes or you miss a performance. Refunds are only issued automatically if the show producers officially cancel the performance and do not reschedule it. At checkout, customers have the option to buy third-party ticket protection insurance to cover unexpected illness or travel disruptions.
If you dispute a legitimate ticket purchase through your bank rather than resolving it with Key Brand Entertainment (Broadway.com), the agency may block your card and email address from booking future tickets across their commercial network. If your performance was canceled by the venue, submit a support request at broadway.com/help to track the progress of your refund.
Why did Key Brand Entertainment (Broadway.com) charge my card or bank account?
Charges from Key Brand Entertainment (Broadway.com) under statement descriptor "BROADWAY *TICKETS" usually correspond to authorized direct purchases, digital orders, or recurring membership renewals.
How do I cancel future charges or dispute an error with Key Brand Entertainment (Broadway.com)?
Log in to your Key Brand Entertainment (Broadway.com) account portal at https://www.broadway.com/help to cancel your subscription or request an order adjustment.
Part of a family
BROADWAY *TICKETS is one of the Chase statement codes lines — see the whole family decoded.
Independent reference — not affiliated with Key Brand Entertainment (Broadway.com). Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Broadway.com Terms and Conditions https://www.broadway.com/terms
- Consumer Financial Protection Bureau Commercial Practices Guide https://www.consumerfinance.gov
Reviewed Sep 11, 2026 · high · About UnknownCharges