The short answer
ZYNGA *GAMES STORE is an authentic in-app purchase from Zynga Inc. (Take-Two Interactive) for mobile games including Words With Friends, Zynga Poker, CSR Racing 2, and FarmVille.
Understanding Zynga Game Transactions
Seeing ZYNGA *GAMES STORE on your financial statement indicates a mobile gaming purchase billed by Zynga Inc. (Take-Two) for popular social games like Words With Friends, CSR Racing, or Zynga Poker. This transaction typically represents Zynga Inc. Words With Friends & Mobile Social Game In-App Purchases, such as virtual coin bundles, extra lives, vehicle upgrades, power-ups, or ad-free monthly passes.
Many unexpected charges occur because children, teenagers, or other household members make authorized or accidental microtransactions on shared tablets or smartphones without parental consent. Because mobile purchases are processed through smartphone application stores, billing receipts are generated by Apple App Store or Google Play Store rather than the game publisher directly. A single gameplay session can produce multiple consecutive charges as players buy in-game items or currency packs.
To review your purchase history, check active receipts, or request transaction assistance, inspect your mobile app store purchase records or visit the official game support portal at zynga.com/support. If you want to stop future accidental purchases, turn on require-password verification for all in-app transactions within your device security settings.
- Purchase of word coins, tile styles, or ad-free passes in Words With Friends
- Virtual poker chips or gold packages in Zynga Poker
- Gold keys or vehicle fusion parts in CSR Racing 2
- Authorized mobile in-app purchase made by a family member
- Check whether anyone in your household plays Words With Friends, CSR Racing, or Zynga Poker.
- Check your Apple App Store or Google Play account purchase history for matching Zynga transactions.
- Check your email inbox for order confirmations sent from Apple, Google, or Zynga.
Can I get a refund for a Zynga in-app purchase?
Refund requests should be submitted directly to Apple (reportaproblem.apple.com) or Google Play support within their applicable refund timelines.
How do I contact Zynga customer support?
Visit zynga.com/support to submit a support ticket with your player ID and game title.
Part of a family
ZYNGA *GAMES STORE is one of the Chase statement codes lines — see the whole family decoded.
Independent reference — not affiliated with Zynga Inc. (Take-Two). Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Zynga Official Portal https://www.zynga.com/
- Zynga Customer Support & Help https://www.zynga.com/support/
Reviewed Aug 15, 2026 · high · About UnknownCharges