The short answer
This is a legitimate charge from Xsolla.
What is the Xsolla charge?
Encountering a bank statement entry showing XSOLLA indicates a video game purchase or in-game microtransaction processed through Xsolla. Operating as a major global payment gateway, Xsolla handles digital commerce, virtual currency sales, and downloadable content for thousands of independent game studios and online multiplayer platforms worldwide.
This charge typically occurs when you buy video games, unlock virtual items, purchase cosmetic skins, or establish a gaming subscription. When you link a new payment card to a game, Xsolla may also place a temporary verification hold of a nominal amount to confirm account validity, which automatically disappears from your statement within a few business days.
To track down the specific game or purchase associated with this billing entry, log into your Xsolla user account or search your email inbox for receipts sent from customer support. If your child made unauthorized purchases, contact Xsolla support directly through their online portal to request assistance. Note that filing a bank chargeback without contacting support can result in a permanent game account ban.
Micro-transactions and Dispute Risks
When you add a new card to a game, Xsolla places a tiny $0.20 to $0.90 pending hold to verify the card. This is not a real charge and will disappear.
WARNING: If your child made unauthorized purchases, contact Xsolla support via their live chat (xsolla.com) to request a refund. If you file a 'chargeback' directly with your bank, the game developer will automatically permanently ban the gaming account for violating Terms of Service.
- Step 1 Log into the Xsolla Wallet (xsolla.com) and view your official transaction history to see exactly which game the charge came from.
- Step 2 Search your email inbox (and your kids' inboxes) for receipts from '[email protected]'.
Is Xsolla a scam company?
Xsolla is a massive, legitimate payment processor. If a charge is fraudulent, it means your credit card was stolen and used by a scammer to buy games, not that Xsolla themselves stole your money.
Frequently asked questions
Is the XSOLLA charge legitimate?
If you authorized a payment to Xsolla, then yes. This is the statement descriptor used by Xsolla. Xsolla
Independent reference — not affiliated with Xsolla. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- CFPB: Disputing Credit Card Charges https://www.consumerfinance.gov
- FTC: Fair Credit Billing Act https://consumer.ftc.gov
Reviewed Aug 5, 2026 · low · About UnknownCharges