The short answer
WINDSCRIBE* PRO most likely refers to a Windscribe Pro VPN subscription. Windscribe's terms name the operator as Windscribe Limited, a company registered in Ontario, Canada, but its help pages do not show this exact statement text. Check the Subscriptions list under Billing on your Windscribe My Account page, or the Apple, Google Play or Amazon subscription list if the plan was bought through an app store.
What do the parts of WINDSCRIBE* PRO mean?
- WINDSCRIBE * PRO
- Before the asterisk, "WINDSCRIBE" usually names the platform or parent company. After it, "PRO" usually names the product, store or order. How descriptors work →
How Windscribe plans renew
Windscribe's knowledge base says all of its plans are subscriptions that renew automatically using the original payment method, with auto-renewal switched on as soon as you pay. Payments made with cryptocurrency or Paymentwall do not renew. A repeat charge on the same date each month or year is therefore consistent with an active plan that was never cancelled.
Cancelling only stops future payments. Windscribe gives the example of a one-month Pro plan cancelled on day 3: renewal stops, but Pro access lasts for the remaining 27 days. The same applies to annual plans.
Sources for this section: Windscribe Knowledge Base: Does my subscription automatically renew? · Windscribe Knowledge Base: Will my plan expire if I cancel now?. See the claim limits below.
Tracing an unknown Windscribe charge
Windscribe's article on unknown charges asks you to contact its Support Team through windscribe.com/contact-support if you see a charge you don't recognize on a bank or credit card statement, in PayPal or in mobile payments, so it can help identify the payment. It notes that support may ask for payment verification, so have the date, amount and payment method ready.
If the plan was started through Apple, Google Play or Amazon, Windscribe says the subscription must be managed and cancelled with that provider, so check those subscription lists as well as Windscribe's own billing page.
Sources for this section: Windscribe Knowledge Base: I got an unknown charge for Windscribe · Windscribe Knowledge Base: How to cancel a paid subscription. See the claim limits below.
Cancel on the Windscribe billing page
Windscribe says an email unsubscribe link does not cancel billing; if you are still charged after cancelling, confirm the cancellation was made on the billing page of your account and then contact support. Its cancellation guide walks through the steps below, ending on a confirmation page that shows the date your Pro access ends.
- Open Subscriptions On your My Account page, open Subscriptions under Billing, find the subscription, open the menu next to its price and choose Cancel subscription.
- Confirm the cancellation Select Continue to Cancel, choose a reason and select Continue, decline any offer with No Thanks, Cancel, then select Yes, Cancel and keep the confirmation page.
Sources for this section: Windscribe Knowledge Base: How to cancel a paid subscription · Windscribe Knowledge Base: Cancelled but still being charged. See the claim limits below.
Refunds and unauthorized charges
Windscribe's refund policy covers only the initial payment that started a subscription. Its knowledge base says the request must come within 7 days of purchase with less than 10GB used on the paid plan, while its Terms of Service say 7 business days and below 10 GB. Renewals are not eligible, Windscribe asks for troubleshooting first, and the terms say approved refunds are processed within 30 days.
If you believe the card was used without permission, the OCC's HelpWithMyBank guidance says to notify your bank promptly as your account agreement describes, and the bank must report the result of a credit card investigation within two complete billing cycles or 90 days, whichever is less. This page cannot decide whether a payment was authorized.
Can I get a refund for a Windscribe renewal?
Not under the published policy. Windscribe says only the original payment that started the subscription can be refunded, within its 7-day window and under 10GB of use.
Will cancelling end my Windscribe Pro access right away?
No. Windscribe says cancelling stops future payments and the plan stays active until the end of the period already paid for.
Sources for this section: Windscribe Knowledge Base: Does my subscription automatically renew? · Windscribe Knowledge Base: Will my plan expire if I cancel now? · Windscribe Knowledge Base: Refund policy for Windscribe plans · Windscribe Terms of Service · OCC HelpWithMyBank: unauthorized credit card charges. See the claim limits below.
Independent reference — not affiliated with Windscribe Limited. Billing names and policies change; verify with the merchant or your bank before acting.
Sources and evidence
Sources may support different parts of this page. A company homepage does not establish a statement descriptor, refund policy or contact detail. Check the claim notes and your own receipt before acting.
Descriptor identity corroborated · Checked 2026-11-01
Read Windscribe's unknown-charge, auto-renewal, plan-expiry, cancellation, still-charged and refund knowledge base articles plus its Terms of Service and OCC credit card guidance. Corrected the refund policy from an outdated 3-day window to the current 7-day, under-10GB, initial-payment-only policy, and corrected the cancel steps to the current menu labels. Removed the unsourced Build-A-Plan price, free-tier details, generic filler paragraphs, the empty dispute section, the unsupported fraudRisk and homepage-only sources. Exact statement text remains unconfirmed.
- WINDSCRIBE is the service's own name, Pro is its paid plan, and the terms name Windscribe Limited of Ontario, Canada as owner.
No reviewed page shows the WINDSCRIBE* PRO statement text.
Sources: Windscribe Knowledge Base: Will my plan expire if I cancel now? (checked 2026-11-01) · Windscribe Terms of Service (checked 2026-11-01) - Automatic renewal on the original payment method and continued access after cancelling.
Does not establish that any given charge was authorized.
Sources: Windscribe Knowledge Base: Does my subscription automatically renew? (checked 2026-11-01) · Windscribe Knowledge Base: Will my plan expire if I cancel now? (checked 2026-11-01) - Unrecognized charges go to Windscribe support, which may request payment verification; app-store subscriptions are handled by those providers.
No phone number is published in the reviewed pages; the script is an illustrative inquiry.
Sources: Windscribe Knowledge Base: I got an unknown charge for Windscribe (checked 2026-11-01) · Windscribe Knowledge Base: How to cancel a paid subscription (checked 2026-11-01) - Documented web cancellation flow, third-party cancellation route, and that an email unsubscribe link does not cancel billing.
Menu labels as shown on 2026-11-01; cancellation does not refund past payments.
Sources: Windscribe Knowledge Base: How to cancel a paid subscription (checked 2026-11-01) · Windscribe Knowledge Base: Cancelled but still being charged (checked 2026-11-01) - Initial-payment-only refunds within 7 days (terms: 7 business days) and under 10GB; renewals excluded; approved refunds processed within 30 days.
The knowledge base and terms state the window slightly differently; approval is at Windscribe's discretion after troubleshooting.
Sources: Windscribe Knowledge Base: Refund policy for Windscribe plans (checked 2026-11-01) · Windscribe Terms of Service (checked 2026-11-01) - Prompt bank notice for suspected unauthorized credit card use and the investigation reporting limit.
OCC guidance for credit cards at OCC-regulated banks; no liability outcome is inferred.
Sources: OCC HelpWithMyBank: unauthorized credit card charges (checked 2026-11-01)
- Windscribe Knowledge Base: I got an unknown charge for Windscribe https://windscribe.com/knowledge-base/articles/i-got-an-unknown-charge-for-windscribe-how-do-i-get-my-money-back
Contact the Support Team about unrecognized bank, card, PayPal or mobile charges; support may ask for payment verification. Does not document statement text. · Checked 2026-11-01
- Windscribe Knowledge Base: Does my subscription automatically renew? https://windscribe.com/knowledge-base/articles/does-my-windscribe-subscription-automatically-renew
Plans auto-renew on the original payment method except crypto and Paymentwall; cancelling stops future payments and access continues for the paid period. · Checked 2026-11-01
- Windscribe Knowledge Base: Will my plan expire if I cancel now? https://windscribe.com/knowledge-base/articles/will-my-plan-expire-if-i-cancel-now
Example of a one-month Pro plan cancelled on day 3 keeping access for the remaining 27 days. · Checked 2026-11-01
- Windscribe Knowledge Base: How to cancel a paid subscription https://windscribe.com/knowledge-base/articles/how-to-cancel-a-paid-subscription
Step-by-step web cancellation from My Account, Billing, Subscriptions, and that Apple, Google Play and Amazon subscriptions are cancelled with those providers. · Checked 2026-11-01
- Windscribe Knowledge Base: Cancelled but still being charged https://windscribe.com/knowledge-base/articles/i-have-cancelled-my-subscription-but-i'm-still-being-charged
Cancellation must be made on the account billing page, not via an email unsubscribe link; contact support if charges continue. · Checked 2026-11-01
- Windscribe Knowledge Base: Refund policy for Windscribe plans https://windscribe.com/knowledge-base/articles/what-is-the-refund-policy-for-windscribe-plans
Refund requests within 7 days of the initial purchase with under 10GB used; renewals not eligible; troubleshooting required. · Checked 2026-11-01
- Windscribe Terms of Service https://windscribe.com/terms
Names Windscribe Limited, registered in Ontario, Canada, as the owner of Windscribe; refund terms of 7 business days, below 10 GB, initial payment only, approved refunds processed within 30 days. · Checked 2026-11-01
- OCC HelpWithMyBank: unauthorized credit card charges https://helpwithmybank.gov/help-topics/credit-cards/disputes-unauthorized-charges/unauthorized-charges/unauthorized-charge-steps.html
Prompt notice to the bank and the investigation reporting deadline for credit cards at OCC-regulated banks. Not merchant-specific and not legal advice. · Checked 2026-11-01
Descriptor identity corroborated · medium · About UnknownCharges