The short answer
This is a legitimate charge from Trello.
What is the Trello charge?
Seeing the billing descriptor TRELLO on your bank or credit card statement indicates that a software subscription payment was processed by Trello for Trello project management services. This specific label appears when users subscribe to visual collaboration tools, board enhancements, or workspace membership plans designed for team organization and task tracking.
When teams use project management software, subscription fees recur on monthly or annual billing cycles based on the number of active workspace members and premium feature tiers. Because Trello operates as part of Atlassian, charges may occasionally reference parent company billing descriptors on your bank statement, which can sometimes create confusion regarding transaction names.
To verify the legitimacy of this charge, log into your user account and navigate to your workspace billing settings to review active subscriptions and download official payment receipts. If you do not recognize the software usage or wish to cancel future recurring renewals, access your account settings to downgrade your workspace to the free tier, or contact customer support for assistance.
Workspace Seats and Power-Ups
Trello charges are based on the number of members (seats) in your Workspace. If you add users to a premium board, your bill increases.
Additionally, some third-party 'Power-Ups' (software integrations) have their own independent subscription fees billed through the platform.
- Step 1 Log into your Trello/Atlassian account and check your Workspace Billing settings to view your active plan and invoices.
- Step 2 To stop charges, you must downgrade your Workspace to the free tier in the billing settings; simply deleting a board does not cancel the subscription.
What if I have never used Trello?
If you don't use Trello and no one at your company authorized the software, contact your bank immediately to report the transaction as fraud.
Dispute Rights & Fraud Prevention
If you suspect unauthorized activity or believe an unapproved charge occurred on your account, review your bank statement and notify your financial institution immediately. Filing a formal dispute helps protect your account against fraudulent billing errors.
Frequently asked questions
Is the TRELLO charge legitimate?
If you authorized a payment to Trello, then yes. This is the statement descriptor used by Trello. Trello
Independent reference — not affiliated with Trello. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- CFPB: Disputing Credit Card Charges https://www.consumerfinance.gov
- FTC: Fair Credit Billing Act https://consumer.ftc.gov
Reviewed Aug 5, 2026 · low · About UnknownCharges